Clinical Residential Manager: At-Risk Youth Programs (Maple/Lotus)

Pine Rest Christian Mental Health Services • Grand Rapids, MI

26d

About The Position

We are seeking a full-time LLMSW or LMSW to join our team as the Clinical Residential Manager supporting both the Lotus and Maple adolescent residential programs. The Lotus Program (ages 12–17) is a secured, intensive residential treatment setting designed for adolescents with complex behavioral and emotional needs, operating within a highly structured environment and a planned 90-day length of stay. The Maple Program (ages 11–19) serves at-risk youth—many referred through the state, juvenile justice, or foster care systems—and focuses on preparing adolescents for semi-independent or independent living within an unlocked, home-like setting. This is not a traditional 9–5 role. As the manager of two 24/7 programs, this position requires flexibility, visibility across all shifts, and a commitment to supporting staff and youth around the clock. The manager participates in an every-other-week on-call rotation (Tuesday–Tuesday) including every other weekend, as well as half of Pine Rest’s recognized holidays. On-call responsibilities are additionally compensated and may require responding to evening or weekend needs. To effectively support both programs, the manager will occasionally adjust hours—arriving early to connect with third shift, staying later to meet with second shift Licensed Practitioners, and attending scheduled evening team meetings (in-person and via Teams). As a salaried position, flexibility in scheduling is supported and expected from both sides. As a Residential Manager at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. Within the framework of the organizational management philosophy, is responsible for the administration, coordination, and direction of staff activities related to assigned program. Provides advice and counsel to staff regarding their area of expertise. Represents organization to organizational constituencies, health care institutions, governmental agencies, regulatory agencies, and other external publics on a limited basis. Our Residential Managers are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Requirements

• Must hold current state licensure (LLMSW or LMSW) from an accredited Master's-level Social Work program. Note: Limited License Psychologists or Professional Counseling degrees are not eligible for this role.
• Training and demonstrated competence in serving youth ages 11–17, including annual age-specific continuing education.
• Minimum 2 years experience working in a Child Caring Institution (CCI)
• Must have at least 5 years of postgraduate clinical experience in the behavioral health field.

Nice To Haves

• Two or more years of supervisory or management experience in a residential or clinical setting.
• Experience working in Adult Foster Care (AFC) homes or similar community-based residential programs.

Responsibilities

• Communicates and actuates mission to the departments or programs.
• Responsible for the overall management of departments’ operations to achieve quality improvement, financial performance, and patient satisfaction goals and objectives.
• Leads department or program customer service initiatives.
• Contributes to the development of strategic and operational plans for department or program, implements new courses of action flowing out of organizational and divisional plans.
• May serve as a member of various committees to participate in organization-wide discussions, as well as external committees.
• May work with external contract managers.
• Functions as a change agent by appropriately challenging current processes, policies and procedures.
• Seeks to incorporate new technologies and methods to improve overall effectiveness.
• Exemplifies a strong, positive attitude during times of crisis and uncertainty.
• Develops goals to encourage progress within the department and program.
• Provides technical expertise to the multidisciplinary team in the area of organizational quality and performance improvement.
• Ensures the necessary data and tools are available to team members and staff to work through actual and potential barriers to improvement.
• Utilizes department or programs/operating unit structure to achieve goals and strategies, making changes when necessary for better efficiency.
• Ensures that staff members’ training is kept current.
• May train and/or coordinate the training of new staff or existing staff.
• Practices stewardship when developing and adhering to Departmental/Program budgets.
• May be responsible for preparing budgets, analyzing variances, monitoring expenditures, and initiating corrective actions.
• Plans department/program activities within the frame work of performance improvement initiatives.
• Documents the plans, projects, progress, results and related issues of these activities.
• Holds directly and indirectly assigned staff accountable for the actualization of strategies, plans, and budgets.
• Ensures appropriate staffing levels for assigned areas of oversight.
• May recruit and interview staff.
• Clearly communicates expectations, requirements, results, and issues to staff and provides clarification of key policies.
• Provides or coordinates education for staff on key policies and procedures.
• Develops procedures and monitors them for improved performance.
• Serves as a role model and mentor for staff to encourage their development and successful accomplishment of program goals and strategies.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees