Clinical Research Program Navigator - Remote

City of Hope

6d • Remote

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Join our Clinical Research team and play a vital role in improving the patient and family experience throughout the clinical trial journey. As a Clinical Research Program Navigator, you will guide patients with cancer and their families by connecting them to resources, removing barriers to care, and ensuring a smooth, supportive experience from start to finish. Collaborate closely with Research teams, care providers and support services to enhance processes, improve outcomes, and ensure patients receive the highest level of coordinated care.

Requirements

• Bachelor's Degree
• 5 years or more of experience working in a hospital/healthcare setting and interacting collaboratively with medical teams
• Strong customer service skills
• Demonstrate skills in written and verbal communication including good phone etiquette
• Good problem solving skills
• Display sensitivity to patient care, privacy and cultural needs.

Nice To Haves

• Master's Degree in Health or Health-related field
• Knowledge of oncology healthcare and psychosocial needs
• Previous grant and/or clinical trial experience

Responsibilities

• Serve as a primary point of contact for clinical trial patients and families, providing guidance, education, and ongoing support
• Introduce patients to available programs, services and resources.
• Help navigate the care continuum
• Assess patient and family needs, identify potential barriers, coordinate solutions to support treatment adherence
• Act as a liaison between research, clinical teams, and support departments to improve the overall care experience
• Provide proactive follow-up, including post-treatment check-ins and appointment reminders for at-risk patients.
• Assist with scheduling coordination and ensure efficient, patient-centered care planning
• Document patient interactions and maintain accurate records

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees