Clinical Reimbursement Assistant - Genetic Testing
About The Position
The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects. This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review. This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.
Requirements
- High School Diploma or equivalent
- Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience
- Strong attention to detail and organizational skills
- Ability to read and interpret medical documentation
- Comfort working in a data-driven, process-oriented environment
Nice To Haves
- Academic background in genetics or healthcare-related discipline
- Experience working with medical records, healthcare documentation, or insurance workflows
- Familiarity with Salesforce and Google Workspace
Responsibilities
- Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
- Flag missing or incomplete documentation for follow-up
- Assist with assembling documentation packets for prior authorization, claims, or appeals submission
- Maintain accurate case documentation within internal systems
- Send and track medical record requests
- Monitor case pipelines to ensure required documentation is received
- Update internal systems to reflect record status and next steps
- Meet defined daily/weekly task metrics related to record requests and case movement
- Support provider and patient outreach initiatives related to documentation or required forms
- Assist with tracking outreach efforts and responses
- Contribute to internal projects focused on operational improvement and workflow efficiency
- Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
- Participate in team meetings and process improvement initiatives
- Maintain accurate documentation and compliance with HIPAA/PHI standards
Benefits
- Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- We also offer a generous employee referral program!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
