Clinical Referral Specialist - Brookestone Home Health Care

Vetter Senior Living • Omaha, NE

5d

About The Position

Position Purpose: Through the development of a strong personal relationship,
provide an atmosphere that promotes comfort, safety, a sense of well-being and
above all, dignity in life, while providing excellent social services that
exceed customer expectations.

Expectations and Responsibilities: You are a part of a highly-respected team of
skilled and caring people who are committed to making quality service a way of
life. Your daily efforts and dedication will help us remain a premier provider
of home health services. Everything you do in your role as Clinical Referral
Specialist should reflect the mission, vision and values of Vetter Health
Services.

Personal Qualifications: Clinical Referral Specialists have a strong desire to
relate to and work with the elderly and those in need of skilled care. They
possess high personal integrity, a caring attitude, and portray a positive
image. Clinical Referral Specialist finds fulfillment in building personal
relationships and providing excellent services. They are committed to doing
whatever it takes to enhance the dignity in people's lives.

Professional Qualifications: Clinical Referral Specialist will have a degree or
experience in Nursing, Social Services, Marketing, Business or a related field.
Verbal communication skills, excellent customer service skills, and strong
organizational skills are important components of this position. Intake
Coordinators are continually learning and growing by participating in
educational sessions, in-service training, and demonstrations. Some training may
require out-of-town travel.

Key Result Areas:

· Consistently uses the Vetter Health Services Mission, Vision and Values to
guide everyday decisions and actions.

· Demonstrate a consistently positive, respectful and constructive attitude with
both clients and staff.

· Demonstrate initiative, active problem solving and a continual desire to
improve customer service.

· Serve as an advocate for each client to ensure their physical, psychosocial,
spiritual and restorative needs are being met.

· Create and maintain an environment that allows each client to adjust to their
limitations and recognize the dignity and worth of each individual.

· Participate in in-service educational classes and meetings directed at
improving your ability to meet the needs of the clients.

· Maintain and follow established safety precautions and infection control
procedures when performing day-to-day responsibilities.

· Know, understand and perform responsibilities that meet regulatory and company
standards.

· Serve as an effective teacher, model, and consultant for other staff.

· Be a reliable and positive member of the agency's team.

· Create a cooperative working relationship with other departments.

· Serves as an active member of the agency census building team.

Represents the company with professionalism to the medical/hospital community
referral sources (ie. care coordinators, discharge planners, social workers &
physicians). Develops and maintains positive relationships to gain referrals

May communicate with potential patients and families to educate them of the
services agency offers.

Coordinates pre-authorization for managed care admissions.

Current understanding of all Medicare Regulations/Requirements

· Coordinates and communicates patient referrals and processes information.

· Tracks pre-admission referral activity daily/weekly

Requirements

• Clinical Referral Specialist will have a degree or experience in Nursing, Social Services, Marketing, Business or a related field.
• Verbal communication skills
• Excellent customer service skills
• Strong organizational skills

Responsibilities

• Consistently uses the Vetter Health Services Mission, Vision and Values to guide everyday decisions and actions.
• Demonstrate a consistently positive, respectful and constructive attitude with both clients and staff.
• Demonstrate initiative, active problem solving and a continual desire to improve customer service.
• Serve as an advocate for each client to ensure their physical, psychosocial, spiritual and restorative needs are being met.
• Create and maintain an environment that allows each client to adjust to their limitations and recognize the dignity and worth of each individual.
• Participate in in-service educational classes and meetings directed at improving your ability to meet the needs of the clients.
• Maintain and follow established safety precautions and infection control procedures when performing day-to-day responsibilities.
• Know, understand and perform responsibilities that meet regulatory and company standards.
• Serve as an effective teacher, model, and consultant for other staff.
• Be a reliable and positive member of the agency's team.
• Create a cooperative working relationship with other departments.
• Serves as an active member of the agency census building team.
• Represents the company with professionalism to the medical/hospital community referral sources (ie. care coordinators, discharge planners, social workers & physicians). Develops and maintains positive relationships to gain referrals
• May communicate with potential patients and families to educate them of the services agency offers.
• Coordinates pre-authorization for managed care admissions.
• Current understanding of all Medicare Regulations/Requirements
• Coordinates and communicates patient referrals and processes information.
• Tracks pre-admission referral activity daily/weekly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed