Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

University of Pennsylvania

9d•$17 - $22•Onsite

About The Position

The ideal candidate for a CLINICAL RECEPTIONIST with Penn Dental Medicine's clinical departments will provide superior patient-focused experiences supporting the delivery of high-quality care. PATIENT EXPERIENCE Professionally greet & assist patients at the front desk of assigned clinical department. Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected. PATIENT RESPONSIBILITIES: Accurately gather/update update patient accounts. Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution. Review appointment book in support of maintaining productive & efficient patient flow. Dedication to learning and professional development. Other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience. PROFESSIONAL ATTRIBUTES POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations FLEXIBILITY AND OPENNESS to work individually and as a team TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the School ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients

Requirements

A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required.
Experience with windows based software required.
One to Two years’ experience in professional office setting required.
Excellent customer service skills required.
Excellent oral and written communication skills required.

Nice To Haves

Ability to speak and write Spanish fluently preferred.
Axium dental software experience preferred.
Knowledge of dental terminology and dental procedures preferred.

Responsibilities

Professionally greet & assist patients at the front desk of assigned clinical department.
Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
Accurately gather/update update patient accounts.
Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
Review appointment book in support of maintaining productive & efficient patient flow.
Dedication to learning and professional development.
Other duties as assigned.
Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.