Clinical Receptionist 2

Yale University • New Haven, CT

76d • $27

About The Position

The Clinical Receptionist 2 role at Yale Medicine Administration (YMA) is essential to providing a positive patient experience at Yale Medicine clinics. This position provides high-level front office receptionist support within a YMA clinical site. The Clinical Receptionist performs routine administrative tasks while checking patients in and/or out when they are present in clinic. The Clinical Receptionist role is responsible for providing exceptional customer service to patient and provider inquiries, scheduling and confirming patient appointments, and providing information to patients, visitors or guests. In addition, this role is also responsible for providing cross-coverage to other clinical areas throughout YMA and requires flexibility in hours.

Requirements

• Demonstrated ability to work in a medical/clinical setting, scheduling patient appointments, updating patient information and notifying patients of changes/cancellations as necessary.
• Demonstrated excellent customer service skills. Proven strong verbal and interpersonal skills in dealing with patients and peers.
• Strong organizational skills and attention to detail. Strong attention to accuracy and timeliness. Excellent attendance.
• Proven strong organizational and communication skills, ability to work productively and independently under pressure with constant and varied interruptions.
• Ability to be sensitive to the needs of patients and families. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPPA regulations.

Nice To Haves

• Proven experience working in a medical office scheduling patient appointments using EPIC.
• Proven experience with MS Excel.

Responsibilities

• Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs.
• Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms.
• Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked.
• Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling.
• Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information.
• Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities.
• Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work.
• Schedules and coordinates departmental meetings, classes, clinics, conferences, etc.
• Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports.
• Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc.
• Obtains patient charts, medical records and lab reports and verifies for completeness.
• Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff.
• Establishes and maintains filing systems.
• Maintains inventory of office supplies and educational material.
• May oversee and instruct support staff. Ensures adequate coverage of reception desk.
• Performs additional functions incidental to office activities.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees