Clinical Quality Analyst (Fresno, CA)
About The Position
The Public Mental Health Partnership (PMHP) is seeking to hire a full-time Clinical Quality Analyst (CQA) to conduct fidelity reviews for ACT/FACT teams across California, as part of its work as a California Center of Excellence (COE) under the BH-CONNECT Initiative. The CQA will conduct fidelity reviews on-site (in person) at team sites in public mental health clinics; extensive travel is expected. By independently completing semi-structured interviews, medical record reviews, structured observation, and consultation with other CQAs, the CQA will monitor sites throughout California to ensure fidelity to ACT/FACT requirements.
Requirements
- Bachelor's degree in a mental/behavioral health-related field or an equivalent combination of education and experience
- Direct experience working in, and/or leading, community-based, multidisciplinary, mental and/or behavioral health teams
- Proficiency with MS Office software, including Word and Excel
- Experience communicating complex information to people with varying levels of education/training and different learning styles
- Demonstrates strong interpersonal style that facilitates stakeholder engagement, and is person-centered, strength-based, and recovery-oriented
- Ability to analyze and synthesize large amounts of data and prepare clear reporting and recommendations for clinic sites throughout California
- Experience leading or participating in program evaluations, fidelity reviews, quality assurance, quality improvement, and/or data-driven quality monitoring processes in clinical settings
- Ability to work both collaboratively and autonomously
- Must have access to reliable transportation for travel to service delivery sites throughout within county, to neighboring counties, and/or California at large
Nice To Haves
- Advanced degree in a mental/behavioral health related field i.e. MSW, PhD, MA, PsyD, PhD or EdD
- Demonstrated thorough knowledge of evidence-based clinical models for serving individuals with severe mental illness such as Full Service Partnership (FSP), Assertive Community Treatment (ACT), Forensic Assertive Community Treatment (FACT), Housing First, Critical Time Intervention (CTI), Intensive Case Management (ICM), and/or similar programs
- Knowledge of the mental health issues impacting individuals experiencing severe mental illness, homelessness, and/or co-occurring disorders
- Experience providing clinical support, including training/consultation, for staff at remote sites who are dealing with challenging cases and caseloads
- Training expertise focused on the complex issues faced by community-based, multidisciplinary, mental and/or behavioral health teams and their clients
- Familiarity with collaborative workspaces, such as Google Drive, Box, and/or SharePoint
Responsibilities
- Maintain impeccable datasets and documents, ensuring data security and privacy.
- Analyze collected, complex data and translate into ratings for fidelity scale, and write audience-appropriate, narratives and reports on key findings to share with multiple stakeholders
- Based on fidelity review, provide coaching and support to ACT/FACT teams to enhance service delivery
- Coordinate cross-functionally with leadership, other CQAs, and other core staff, to flexibly respond to changing needs to complete timely fidelity reviews and reporting, and oversee the full cycle of the QA process for their assigned ACT/FACT sites
- Assist training team in developing curriculum, and deliver training both in-person and virtually
- Extensive travel to clinic sites for onsite fidelity review, to local sites and, at times, to other parts of California.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
