Clinical Programs Coordinator

Prisma Community Care • Phoenix, AZ

18d • $23

About The Position

Under the direction of the Clinical Program Supervisor (Navigation), this person will provide support to the administrative functions of the department to enhance patient engagement and retention to accessible care. This role requires exceptional attention to detail for data entry and documentation tasks, emphasizing the synergy between patient experience and grant compliance. This position also requires a high level of cultural competency in responding to the unique needs of those impacted by adverse social determinants of health, as well as those within the broader 2SLGBTSIA+ community. The Clinical Programs Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV. What your day will look like at Prisma Community Care: Responsibilities include, but are not limited to:

Requirements

• You have earned your High School diploma or GED.
• You have demonstrated the ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
• You have demonstrated a sound understanding of gender identity, gender expression, gender presentation, sex, and sexual orientation etc. This includes a strong grasp of local and national resources (medical, mental health, social etc.) for those that are transgender or gender non-conforming.
• You have intermediate proficiency in Microsoft Excel with the ability to transform raw datasets into organized, meaningful reports using pivot tables, formulas, and data analysis tools.
• You have competence in using electronic medical records and information systems in providing effective documentation of patient care, with a full understanding of HIPAA and protecting patient confidentiality.
• You have demonstrated an understanding of basic medical terminology.
• You are a highly organized self-starter with excellent problem-solving skills, the ability to multi-task effectively and are willing to learn.
• You have the ability to work in fast-paced environment with changing deadlines and priorities while maintaining a positive attitude.
• You must demonstrate excellent written and verbal communication, exemplifying professionalism, flexibility, and compassion while exhibiting a congenial and sensitive attitude towards patients.
• All organization employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.
• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card.
• Currently have, or are able to obtain within 7 days of employment, a clear TB test.
• Currently have, or are able to obtain within 7 days of employment, a current flu vaccination.
• Currently have, or are able to initiate within 7 days of employment, a Hepatitis-B primary vaccination series.
• Currently have, or are able to obtain within 14 days of employment, a CPR certification.

Nice To Haves

• You have demonstrated an understanding of sexual health and wellness and its correlation to HIV, PrEP, PEP, and gender-affirming care.
• You have 1 year+ of paid or unpaid experience providing direct health services, social assistance services, or advocacy services to underserved communities.
• You have experience reviewing and interpreting insurance policies, benefit summaries, and related documents to determine coverage details, including pharmacy and medical benefits.
• You possess a valid driver’s license, have an insurable driving record, and you have access to a reliable personal vehicle for work-related activities.
• You are bilingual in Spanish and English.
• You have experience with eClinical Works (eCW).

Responsibilities

• You will conduct one-on-one education sessions and assessments with clients, to include referrals for internal and external services (e.g., pre-exposure prophylaxis (PrEP), post-exposure prophylaxis (PEP), peer support, treatment, and general wellness/primary care).
• You will introduce biomedical prevention services (PrEP/nPEP/Treatment as Prevention) and general wellness visits, ensuring access, follow-up, and medication adherence and healthcare visits, including supportive services that can enhance harm reduction, behavior change, and maintenance.
• You will provide clear, understandable, current, and accurate information to clients, community members, and volunteers.
• You will provide prevention and harm reduction information in a way that shows respect, listening skills, empathy, and patience in a status-neutral approach.
• You will eliminate barriers to care through insurance navigation and enrolling patients in qualifying patient assistance programs that increase access to care.
• You will also provide insurance navigation services that includes assisting patients in the processes of enrolling in state Medicaid (AHCCCS) as well as interpreting insurance verification for medical and pharmacy benefits.
• You will record all contacts and activities into all system databases and EMR within 24 hours of encounter, completing and submitting all relevant information in accordance with state policy, including documentation into appropriate databases and reporting systems, and finalizing all documentation within 72 hours of actions being completed.
• You will demonstrate culturally appropriate and culturally reactive engagements with all while performing services, documenting records and referrals, as well as communicating with patients via telephone, email, and in-person.
• You will provide information and referrals for other partnering agencies that provide additional support and services to include surgical, social, and medical needs that cannot be met by Prisma.
• You will stay informed, engaged, and current with emerging research, trends, and best practices in the field of gender identity, intersectionality, and wellbeing of all.
• You will work collaboratively with other teams to further develop and evolve the needs of the department and organization, including but not limited to, policy reformation, cross-training, and identifying opportunities for growth and improvement within teams.
• You will work directly with the department leadership with other program-related tasks.

Benefits

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED