Clinical Program Manager (LICSW or LPC)

SOME (So Others Might Eat)•Washington, DC

35d•$71,510 - $75,619•Onsite

About The Position

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare and offer the tools one needs to live with hope, dignity, and greater independence. Position Description: The Program Manager oversees the clinical treatment of crisis stabilization clients from screening/admission through discharge. Supervises Behavioral Health Technicians to ensure their skill development as well as the quality of client services. Provides for continuity of care with external treatment team members and referral sources. Position is located at Jordan House at 1620 North Capitol Street NW, WDC, 20002. Jordan House is a Crisis Stabilization Program, which is an alternative to psychiatric hospitalization for clients. Schedule: Monday through Friday, 8:00 am - 4:30 pm, rotating on-call after hours; one remote day per week

Requirements

Master's Degree
3-5 years of experience in Mental Health treatment services
LICSW or LPC by the District of Columbia Department of Health
CPR/First-Aid
Driver's License
In-depth knowledge of mental health issues, trauma-informed care, and crisis intervention skills
Action-oriented
Analytical skills
Time management skills
Organized with an attention to detail
Mission-driven
Excellent verbal and written communication skills
Proficient with MS Office, including Word, Excel, and Outlook

Responsibilities

Ensure daily program operations run smoothly; Contribute to strategic development and continuous improvement
Provide supervision, coaching, and performance evaluation for Residential Assistants and Behavioral Health Technicians
Ensure contract and regulatory compliance with the Department of Health and oversee entities
Oversee care coordination and treatment team processes
Review and co-sign admission, treatment, discharge, and authorization documentation
Collaborate with Property Management and Facilities Management departments to maintain the residence
Collect program statistics and input data into ECW and the CRM systems
Maintain on-call leadership coverage as part of the rotation
Assist with administrative duties alongside and in the absence of the Program Director
Ensure safety and security procedures are followed and lead emergency response when required
Support with onboarding and training for new employees and practicum students, and support current staff with continuing education and learning
Participate in program improvement, data tracking, and outcome measurement initiatives
Promote trauma-informed, inclusive, and recovery-oriented team culture
Collaborate with the Program Director to ensure the highest standards of care and operational integrity.
Provide clinical support to clients as needed or assigned
Perform clinical screenings and assessments at intake, discharge, and as clinically indicated
Complete authorizations and requests for extensions of treatment and care in the Comagine system
Coordinate and participate in client treatment team meetings
Provide emergency crisis support to clients, as required
Review and approve billable clinical notes, assessments, and clinical documentation completed by BHTs and the Care Coordinator
Coordinate SUD and RSS supports and services with the SUD team for clients with co-occurring disorders
Ensure the quality and accuracy of resident treatment documentation
Coordinate SUD and RSS supports and services with the SUD team for clients with co-occurring disorders
Assist with critical incident debriefs and resident care transitions
Support discharge planning and post-discharge coordination with Clinical Care Coordinators
Ensure appropriate staffing levels, evaluate, hire, and train new employees.
Contribute to budget development and ensure the budget complies with SOME's financial reporting requirements.
Contribute to strategy development and strive to improve departments' performance and functions; assist in the development of standards and goals as appropriate.
Schedule staff work hours as needed and monitor for time and attendance; approve time cards and requests for leave.
Provide coaching and training for all staff, assist staff with work processes and policies, and encourage opportunities for professional development.
Ensure billable services are processed in compliance with SOME regulations and other relevant regulatory bodies.