Clinical Program Manager ePA

Medica • Minnetonka, MN

87d • $98,400 - $168,600

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This Program Manager will oversee initiatives within Medica's Clinical Services Optimization division, with a primary focus on the electronic prior authorization (ePA) business delivery. The Program Manager is accountable for leading program planning, gathering and documenting business requirements, ensuring seamless daily operations of ePA, and driving process improvements. This role coordinates and guides cross-functional teams—including network, Technology, and claims operations—from concept and requirements through delivery, ongoing maintenance, and validation. The Program Manager is responsible for operationalizing regulatory and business requirements to support both compliance and strategic growth initiatives. Serving as the ePA clinical documentation system subject matter expert, this leader acts as the primary liaison among Clinical Services, other business units, Medica IT, clinical platform vendors, and reporting teams, ensuring alignment of program objectives and successful implementation of solutions. Performs other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience in related field
• 8 years of related work experience beyond degree
• Implementation and new capabilities delivery experience
• Computer proficiencies including Microsoft Office (Word, Excel, Access, Outlook, Visio, Onenote, Teams, etc.) and experience with other Program functions (workflow, eligibility, claims, etc.)
• Ability to lead and be a good role model, influence change, shape and initiate work with colleagues across the organization and external (care systems, community collaborations, and vendors) to achieve department goals
• Ability to provide leadership based on teamwork, commitment & creative linkages with organizational business units, external vendors and care system representatives
• Excellent written and verbal communication skills with all levels of the organization
• Knowledge of computer applications, such as Microsoft Office, Microsoft Project and Vision, Access, and familiarity with using database systems
• Ability to develop and assign clear, appropriate objectives, accountabilities and measures working within cross functional workstreams
• Ability to monitor and report progress; identify and address barriers
• Commitment to continuous quality improvement in all aspects of work
• Skilled user of quality tools and techniques
• Experience setting expectation and direction for program delivery

Responsibilities

• Lead Delivery and Optimization of ePA Workflow
• Drive process efficiency and oversee the management of error handling within the electronic prior authorization (ePA) workflow
• Lead business validation activities and user acceptance testing (UAT) to ensure that system solutions meet organizational needs and requirements
• Assess and ensure that all systems and procedures are operating as designed, maintaining high standards for operational reliability and effectiveness
• Evaluate requests for changes to the system, determining feasibility and implications for business operations
• Develop actionable recommendations to address business system and reporting issues, ensuring continuous improvement and alignment with program objectives
• Implement automation and standardized practices to reduce manual processes, eliminate duplication, and enhance overall operational efficiency
• Research system functionality and provide subject matter expertise to business and project teams, supporting informed decision-making and effective system utilization
• Support process improvement initiatives by collaborating with stakeholders to identify opportunities for enhancement and innovation
• Guide recommendations and facilitate decision-making through active stakeholder engagement, ensuring that program goals and stakeholder interests are aligned
• Interpret customer needs and translate them into clear application and operational requirements, serving as a bridge between end users and technical teams
• Work cross functional with business partner to achieve program delivery
• Create strong partner relationship to be successful
• Drive Clinical and Health Service business readiness by leading for success strategies

Benefits

• Competitive medical, dental, vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services
• Generous total rewards package

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree