CLINICAL PROGRAM DIRECTOR
About The Position
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. Visit us online at https://bhconnections.org Our specialty is in customizing solutions that: Provide access to faster, reliable mental health services Support for your clinical team by providing mental health case management Assist organizations in mitigating the challenges associated with mental health care Improve revenue capture by increasing throughput and decreasing operational issues The Clinical Director has the responsibility of managerial and clinical oversight for all mobile/tele-video assessors and call center staff, provides training for all staff; provides clinical supervision, review and oversight of clinical documentation ensuring the appropriate triaging of patients is made to the most appropriate level of care; supervises the daily schedule of staff to ensure suitable coverage for 24/7 coverage of the call center.
Requirements
- Possess strong leadership skills
- Experience in referral management and assessment processes, protocols, and best practices
- Knowledge of the healthcare systems, basic insurance requirements, and regulatory guidelines related to referrals, and assessments allowing access to optimize the team performance, identify areas for improvement, developing strategies to enhance efficiency and patient outcomes
- Analytical Skills to evaluate data and identify bottlenecks and implement solutions to enhance efficiency and quality of care
- Strong problem solving abilities to address challenges and make informed decisions to optimize the referral and assessment processes
- Minimum Masters Degree in Nursing, Social Work, Psychology, Counseling, Behavioral Health or related field
- Meets current state requirements for the provision of mental health assessments and/or licensed in the State where BHC is providing services as a Licensed Professional Counselor (“LPC”), Licensed Marriage and Family Therapist (“LMFT”), Licensed Master Social Worker (“LMSW”), Licensed Clinical Social Worker (“LCSW”), or Registered Nurse (“RN”)
Nice To Haves
- Preferably two or more years' experience in intake assessment activities within an acute psychiatric setting and experience in health care business, business development/marketing environment with measurable business development results is preferred.
Responsibilities
- Managerial and clinical oversight for all mobile/tele-video assessors and call center staff
- Provides training for all staff
- Provides clinical supervision, review and oversight of clinical documentation ensuring the appropriate triaging of patients is made to the most appropriate level of care
- Supervises the daily schedule of staff to ensure suitable coverage for 24/7 coverage of the call center
- Effectively manage and inspire the referral management team
- Provide guidance, set performance expectations and promote a positive and collaborative work environment
- Effective communication, delegation, and conflict resolution skills are essential
- Optimize the team performance, identify areas for improvement, developing strategies to enhance efficiency and patient outcomes
- Evaluate data and identify bottlenecks and implement solutions to enhance efficiency and quality of care
- Address challenges and make informed decisions to optimize the referral and assessment processes
Benefits
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
