Clinical Product Specialist

InterSystems•Boston, MA

About The Position

InterSystems TrakCare/IntelliCare EHR seeks product leaders with clinical and/or health operations experience as well as in-depth experience with health information applications, to help create the next generation of solutions to highly important health and healthcare issues. InterSystems is a premiere health interoperability and innovation platform, providing unique solutions for today’s widely distributed healthcare in which a single patient may connect to many providers at many locations using many different information systems. We combine and unify data from thousands of sources including all major electronic health records, social determinants, claims processors, public health, IoT devices, patient self-care and outcomes measures, and many more -- and transform that information in many ways to address key clinical, strategic and operational problems. InterSystems TrakCare/IntelliCare EHR is designed to integrate clinical, administrative, and financial information across healthcare organizations, many hospitals and clinics and other healthcare institutions globally use TrakCare/IntelliCare EHR to streamline workflows, enhance patient care, and improve operational efficiency. This includes robust Pharmacy and Medication Administration Workflows and Pharmacy Information System (PIS) functionalities. These features help streamline medication ordering, dispensing, administration, and reconciliation, ensuring safety and efficiency in healthcare settings. The Product Specialist for Medication Administration utilizes health domain knowledge and health IT application experience to participate in defining and executing TrakCare product direction – from deeply understanding customers’ clinical and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems completely, quickly, and effectively.

Requirements

4+ years of relevant experience
Practical clinical experience
Experience implementing healthcare software solutions, including gathering requirements, configuring systems, and supporting successful deployments
Strong background in designing and executing complex testing strategies to ensure software reliability, performance, and compliance
Proven ability to manage complex projects, including coordinating cross-functional teams, setting milestones, and driving successful execution
Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information
Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization
Education in either a health domain or in health informatics
Excellent written and verbal communication skills
Ability to work directly in both team and individual settings, including working directly with customers

Responsibilities

Participate in and/or lead in the strategic direction, feature design, user interaction, requirements, and roadmap of one or more products and solutions
Work with development, implementation, testing, support, sales, and field engineering team members to bring new features and products to successful release
Communicate with current and potential customers on a regular basis to understand their processes and needs – to translate those into product requirements, understand needed changes over time, and help customers get the greatest value from TrakCare solutions
Represent the “voice of the customer” internally, using healthcare domain experience in guiding product design and development
Collaborate on overall TrakCare product strategy, roadmap, and cohesiveness with colleagues on the Product Management team possessing a range of health and technology expertise
Serve as an internal subject matter expert in one or more health domain areas
Understand and advise on relevant industry trends, including new products, regulatory changes, scientific and medical advances and changes in practice
Participate in studies of the impact of TrakCare solutions on quality, safety, and efficiency metrics
Participate in the informatics professional community and in national and international conferences