Clinical Practice Performance Coordinator - Hybrid in Draper, UT

UnitedHealth Group•Draper, UT

1d•$20 - $36•Hybrid

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum UT is seeking a Clinical Practice Performance Coordinator to join our team in Draper, Utah. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Clinical Practice Performance Coordinator this position is responsible for the coordination of HEDIS and STARs data gathering process. This evaluates the quality and completeness of clinical documentation processes by performing quality medical record reviews, assisting in the improvement of the clinical documentation process, identifying trends, maintaining accurate records of review activities, ensures all data submitted to the health plan meets the HEDIS/Star technical specifications for medical records. This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. This will be on-the-job training and the hours during training will be 8:00am to 5:00pm, Monday – Friday. If you are within commutable distance to the office at 12921 S Vista Station Blvd Draper, UT, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges. Employees are required to work 3 days onsite and 2 days from home. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
2+ years of Healthcare experience to include experience in a managed care setting
Experienced using Microsoft office applications, including databases, word-processing, and excel spreadsheets
Ability to keep all company sensitive documents secure (if applicable)
Dedicated work area established that is separated from other living areas and provides information privacy
Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to work our normal business hours of 8:00am – 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime
Reside within commutable distance to the office at 12921 S Vista Station Blvd Draper, UT
Must be 18 years of age OR Older
Driver’s License and access to reliable transportation

Nice To Haves

2+ years of experience working with HEDIS/STAR measures
Experience with data analysis/quality chart reviews. Able to review data and provide recommendations for improvement
ICD 9/10 and CPT coding experience
Experience working in a physician, provider, and/or medical office
EMR and HEDIS knowledge and experience

Responsibilities

Review medical records to highlight Star/HEDIS documentation opportunities
Review medical records for data collection and quality monitoring including health plan/Optum form submission and chart collection activities that close gaps in care
Partner with the practice administrative or clinical staff to identify trends observed and potential strategies to support the practice
Communicate scheduling challenges or trends that may negatively impact quality outcomes
Track and trend barriers/challenges that exist within assigned groups so that better outcomes can be achieved; including access to appointments, lack of follow up on referrals, or inconsistent billing practices
Activities may include data collection, data entry, quality monitoring, health plan/Optum form submission and chart collection activities
Navigate multiple documentation systems and obtain medical record sections supportive of HEDIS/Star measures
Support chart chase process by requesting records from provider’s offices as needed
Maintains education/knowledge base of HEDIS/STARs
Patient outreach to support activities that close gaps in care.
Performs all other related duties as assigned