Clinical Practice Leader II - Endocrinology Reidsville/Greensboro

Cone Health • Reidsville, NC

116d

About The Position

The Practice Leader II - Clinical supervises assigned staff and oversees all day-to-day department operations. This role collaborates with the Practice Administrator/Manager to identify clinical and/or administrative staff performance issues and works to develop action plans and audits as needed. This position works to onboard any new staff, Advanced Practice Providers or physicians and arranges for credentialing, resources and tools necessary to support their work environment.

Requirements

• High School Diploma or equivalent and either Diploma Practical Nursing or Medical Assistant training with certification.
• 3 years' experience in clinical specialty and in leading others in a medical practice setting.
• Customer service experience in healthcare.
• Proficiency in EPIC ambulatory.

Nice To Haves

• Associate degree in clinical area of certification/licensure.

Responsibilities

• Supervises assigned Clinical and/or administrative staff to provide guidance, support, and oversight to ensure that the staff members are performing their duties effectively and efficiently.
• Recruits, hires, and terminates personnel as required to assure efficient and effective workflows, according to policy.
• Oversees scheduling vacations and scheduling to cover temporary vacating positions.
• Trains new employees with all related ambulatory clinical workflows.
• Supervises established protocols for all clinical activities and ensures competency check-off for all staff.
• Ensures a positive guest experience through adherence to Steps of Service protocols and deescalates situations when necessary.
• Orders and maintains office and clinical supplies as needed.
• Assists in implementing performance improvement activities to take proactive measures to enhance the performance and effectiveness of the department.
• Performs other duties as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED