Clinical Practice Assistant - Pain Management Center

Beth Israel Lahey Health•Brookline, MA

3d•$21 - $28

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Department of Anesthesia, Critical Care and Pain Medicine provides a full range of leading-edge anesthesia services in all operating rooms, intensive care units, obstetric, and non-surgical procedure areas (including gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center, Boston. Our first commitment is to provide compassionate, world-class care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and, as a Harvard Medical School affiliated hospital, our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia, critical care, pain and headache treatment. We also have advanced innovative technologies in the field, including 3-D imaging and guided ultrasound to provide minimally-invasive, safe care for the most successful outcomes. Our department continues to grow and thrive in a culture of respect that supports the professional development and personal well-being of our staff. In addition, we have a strong commitment to Diversity, Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff This position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline Village T stop. Our pain clinicians offer a wide-range of compassionate, comprehensive and cutting-edge treatments for chronic and complex pain and for migraine and other types of headache pain. Provides clinical patient services including vital signs, rooming functions, safety screening, and medication and allergy verification. Also provides check-in and scheduling while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers.

Requirements

High School diploma or GED required.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.
MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Nice To Haves

Phlebotomy certificate

Responsibilities

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
Prepares schedules, patient charts and other documents as needed in accordance with quality standards.
Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
Collects copayments following standards for managing copayment processes.
Directs patients at time of check in.
Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
Explains processes as needed to help patients meet their needs and insurance requirements.
Verifies patient schedule to assure patient was seen and enters billing tickets into system.