Clinical Practice Assistant - Cardiac Direct Access Unit/CDAC (Per Diem)

Beth Israel Lahey Health • Boston, MA

120d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a per diem position that provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. The position reports to the manager with input from assigned physicians, nurses or other health care providers.

Requirements

• High School diploma or GED required.
• Associate's degree preferred in no medical assisting certificate required.
• Medical Assistant Certificate preferred.
• Phlebotomy Certificate preferred.
• 1-3 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules, patient charts and other documents as needed in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
• Collects copayments following standards for managing copayment processes.
• Directs patients at time of check in.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
• Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
• Explains processes as needed to help patients meet their needs and insurance requirements.
• Verifies patient schedule to assure patient was seen and enters billing tickets into system.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees