The Clinical Pharmacy Practitioner (CPP) will be assigned to Patient Aligned Care Teams (PACT) in the Primary Care clinics. Teams are located in the main hospital and clinics in Alamosa, Aurora, Burlington, Castle Rock, Colorado Springs, Denver The 2-p.age Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Customer Service1) Demonstrates appropriate and proactive interpersonal skills to achieve the goals of the service. Acts as a team member and is supportive of the group's efforts at all times.2) Demonstrates an ability to work under a variety of circumstances to maximize group productivity and quality.3) Treats patient, team members, other facility employees and visitors with respect. Responds to the needs of the service in a courteous and timely manner. Clinical - Direct Patient Care Activities l) Core functions include face-to-face and telephone and potentially telehealth encounters with referred patients, for comprehensive medication management.2) Functions as a mid-level provider to design, implement, and monitor therapeutic drug plans to achieve definite outcomes through direct interactions with patients and providers in assigned areas.3) Orders, performs, reviews, and analyzes appropriate laboratory tests and other diagnostic studies necessary to monitor and support the patient's drug therapy.4) Follows-up with patients on lab or test results to discuss the plan of therapy, i.e. changes in medication therapy, monitoring, and additional testing requirements.5) Clinical pharmacy specialists will determine if a referral to the physician is necessary when disease progression occurs or adverse drug events require treatment interventions. Clinical - Indirect Patient Care Activities1) Review patient medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, and therapeutic outcomes as required. Communicates findings with prescribers and provides appropriate alternatives to current treatment plans as needed.2) Obtains medication histories from patients and summarizes significant findings in the medical record and/or to the provider as appropriate.3) Monitor and report drug errors, adverse drug reactions, allergies, and patient compliance issues. Documents findings per facility procedures.4) Apply knowledge of normal laboratory values in the evaluation of patient care, recognizes significant abnormalities, and makes dose adjustment recommendations based on objective laboratory findings.5) Reviews and evaluates requests for non-formulary and restricted drugs for appropriateness and compliance with established criteria where applicable.6) Documents clinical interventions in CPRS in a timely and professional manner as appropriate.7) Promotes and monitors compliance for established drug therapy policies.8) Works with providers to ensure compliance with national, VISN, and local initiatives.9) Reviews and verifies medication orders for appropriateness and to reduce potential risk of adverse drug events.10) Assists Pharmacy and Therapeutics committee with medication use evaluations and other safety initiatives. Drug Information1) Serves as an authority on drug usage, interactions, over-dosages, and compliance, to medical staff, nursing staff, technicians and students. Uses appropriate references to research drug information.2) Effectively instructs patients and family members in the appropriate use of medications and medical devices. Is able to adjust communication and tracking methods based on age and developmental considerations. Is able to accurately assess and document patient comprehension. Is able to refer patients to educational programs provided at the medical center by multidisciplinary teams. Program Management1) Serves on medical center and/or VISN committees as requested.2) Adheres to all medical center and department policies and regulations.3) Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained, and that employee access to sensitive information is limited only to that which the employee requires to perform their duties. Takes action as necessary to report and address violations of information security.4) Other duties assigned to meet the needs of the Medical Center.