Clinical Pharmacist - Remote

UnitedHealth Group•Eden Prairie, MN

1d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Optum at Home Pharmacy Stars Team provides a variety of services including United HealthCare at Home (UAH) strategic Medication Adherence outreach initiatives, Care of Older Adults (COA) medication reviews/health assessments, SUPD/SPC provider consultations as well as Poly ACH and COB outreach. Additionally, the team does various outreaches during the year targeted at improving stars measures such as BP and DM consultations with members. The team also supports APC providers via a clinical consultation service. All services are provided by a team of Clinical Pharmacists, with the support of Pharmacy Technicians, and Clinical Quality RN’s that engage with plan members and their healthcare providers in a telephonic environment. The Clinical Pharmacist will report to the Clinical Team Manager (CTM) within the Optum Enterprise Care Services department. The primary responsibility of the Clinical Pharmacist will be to perform clinical consults via telephone with members served by the UAH program and providing services such as optimizing medication therapy, adherence counseling, drug interaction screening, and disease state counseling for diabetes, hypertension, hypercholesterolemia, and much more. The Clinical Pharmacist will be an integral part of a team of Clinicians of varying disciplines and will be expected to meet or exceed established productivity and quality metrics as well as staying engaged throughout the process, helping the department reach yearly goals together as a team. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Licensed pharmacist requires graduating from a college or school of pharmacy accredited by the Accreditation Council for Pharmacy Education (ACPE), such as a Doctor of Pharmacy Program
(PharmD) program and passing the North American Pharmacist Licensure Exam, or NAPLEX
Current unrestricted and active pharmacist license in the state in which they are practicing
1+ years of Clinical Pharmacy Practice experience
1+ years of experience with Microsoft Word, Excel, Outlook, PowerPoint
Ability to type and talk at the same time while navigating through multiple screens
Have a designated secure and private workspace free of distraction and protecting HIPAA confidentiality of our members. No childcare permitted during working hours
Access to install secure high-speed internet via cable/DSL in home as well as connect directly into internet - via hard wire (either directly to modem or router)
Ability to keep all company sensitive documents secure (if applicable)

Nice To Haves

MBA/MPH Degree
Post Graduate Training (Pharmacy Residency and/or Fellowship)
Active, unrestricted pharmacy license in one of the states considered as Restricted (AL, ID, KY, LA, MD, OR, TN, VT)
Certified Geriatric Pharmacist
Board certification by the Board of Pharmacy Specialties (BPS)
1+ years of call center experience
Experience with Medication Therapy Management (MTM) & Comprehensive Medication Reviews
Experience with Medicare STARs & HEDIS Measures
Proven written and verbal communication skills to interact with patients and clinic staff
Proven solid interpersonal skills
Proven excellent written and verbal communication and relationship building skills
Proven ability to work independently, as well as a member of a team
Bilingual in Spanish, Mandarin, Cantonese, Korean, Russian, or Vietnamese

Responsibilities

Conduct medication consults with members telephonically that meet/exceed both internal and external quality metrics for OAH Med Adherence Stars , COA MR & FN, SUPD/SPC, & Poly Ach/COB
Identify and address member specific medication adherence barriers. Collaborate with patient’s providers and/or pharmacy to overcome barriers to improve STARs rating
Implementing a health literate member-centric approach within all clinical consults performed
Participating and engaging on a team of other clinicians both in person and virtually
Supports patients in their initiation and maintenance of new therapy, providing education, optimizing utilization, and establishing adherence
Meet or exceed established production metrics on a weekly and monthly basis
Meet or exceed established quality and health literacy metrics on a weekly and monthly basis
Meet or exceed established adherence attributable fill rate
Conducting various additional campaigns throughout the year based on the needs of the business, which will be assigned by the CTM
Provide support to Advanced Practice Clinicians (APC’s) in the field via telephonic clinical consultation
Actively participating in coaching sessions to both improve and maintain clinical interaction skills and overall performance