Clinical Performance Specialist - Radiology - Atlanta, GA

Bayer•Robins Air Force Base, GA

74d

About The Position

As a Clinical Performance Specialist within Bayer's Radiology business unit, you are essential to enhancing customer experience through expert-level training and support for Bayer Radiology's portfolio of products. Your role is critical within the Radiology Solution Delivery organization, ensuring clinical adoption and satisfaction. You deliver product training and applications support, assist sales efforts, and maintain current knowledge of Bayer equipment and trends. The span of coverage for the Clinical Performance Specialist will be the majority of Georgia, excluding the coast, and Alabama, with travel up to 75% within the territory. The position is residence based and candidates must live within the territory.

Requirements

Associate's degree in a relatable technical/clinical discipline with at least 6 years of relevant experience, or a Bachelor's degree with 4 years of experience, or a Master's degree with 2 years of experience
Radiologic Technologist (RT) Certification and/or CIIP Certification
Broad knowledge of effective Radiology and/or IT department workflow and practice
Excellent verbal and communication skills, proficiency in MS Office suite, and willingness to learn new technologies
Ability to problem solve, manage complexity, and ambiguity
Willingness to travel approximately 70% of the time, including overnight travel
Valid driver's license

Nice To Haves

Experience with Bayer/Medrad Injector systems and IT experience/radiation dose management software is a plus

Responsibilities

Deliver, plan and execute First Run Yield (FRY) clinical education training to users of Bayer equipment and / or Bayer software solutions, while ensuring all solutions are implemented according to Bayer standards
Facilitate and promote adoption of new technologies and procedures while onsite training occurs
Provide clinical expertise in the sales effort by working with Portfolio Reps, Strategic Account Managers, Channel Management, Customer Success Team and Inside Sales with the intent to support Bayer's portfolio of products
Build and maintain customer relations while maintaining high levels of customer satisfaction. Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes
Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Bayer Radiology products
Provide assistance and expertise with special projects as needed and requested
Will need to creatively develop implementation plans through detailed site and clinical workflow analysis; while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen
Upon notification of adverse events or complaints, the Clinical Performance Specialist will follow company policies and procedures by notifying Bayer's Complaint Department
Maintain product knowledge on new and current device products and or Software platforms