Clinical Outcomes Manager
About The Position
The Clinical Outcomes Manager serves as a strategic clinical partner to healthcare clients, applying advanced nursing knowledge and professional judgment to drive measurable improvements in nursing-related outcomes through the effective use of the company’s patient engagement platform. This role works closely with hospital leadership and clinical stakeholders to support solution optimization, workflow integration, and performance measurement. The Clinical Outcomes Manager ensures clinical effectiveness, promotes system adoption, and supports long-term client success through outcome-driven insights and professional collaboration.
Requirements
- Bachelor’s degree required; Master’s degree in Nursing, Healthcare Administration, or related field preferred.
- Active Registered Nurse (RN) license required.
- Minimum 3 years of nursing experience in a hospital or acute care setting.
- Strong understanding of hospital operations and patient care delivery.
- Experience interpreting clinical performance and engagement data.
- Excellent written and verbal communication skills.
- Ability to influence and collaborate with senior healthcare leaders.
- Familiarity with patient engagement platforms and EHR systems.
- Proficiency in Microsoft Office and related applications.
- Ability to travel overnight approximately 25%.
Responsibilities
- Serve as the Clinical Outcomes Manager for assigned client accounts.
- Provide clinical oversight and strategic guidance for implementation and optimization of solutions.
- Build and maintain relationships with hospital leadership, including CIOs and CNOs.
- Act as a clinical advisor and liaison between clients and internal teams.
- Collaborate with clinical staff to design and monitor patient engagement and education strategies.
- Identify workflow improvements and system integration opportunities.
- Analyze client performance metrics (e.g., HCAHPS, readmission rates, usage analytics) to recommend improvements.
- Provide reporting and interpretation of engagement and benchmark data.
- Participate in cross-functional planning and client review meetings.
- Support reference activities such as testimonials, case studies, and site visits.
- Advise on nurse-driven initiatives such as patient safety, virtual care, and patient engagement.
- Support sales efforts by providing clinical insight during prospective client discussions.
- Contribute to clinical training, feature design feedback, and education content recommendations.
Benefits
- Competitive compensation plan.
- Health, dental, and vision benefits.
- 401(k) retirement plan with employer match.
- up to 3 weeks of Vacation and 7 days of Sick time off, both prorated.
- 10 Paid Holidays.
- 8 hours to volunteer on your favorite cause.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
