Clinical Operations Support Staff

La Frontera Center Inc. • Tucson, AZ

110d

About The Position

This is an entry-level position in the support services area, working under direct supervision, performing routine and repetitive tasks. The role involves screening all potential clients for appropriateness of services, scheduling and coordinating new client appointments with clinical staff, and answering questions for all new clients on a walk-in and phone call basis.

Requirements

• High School graduate or equivalent, and 6 months of work experience.
• Volunteer or Student experience will be considered.

Nice To Haves

• Bilingual English/Spanish
• Availability to work flexible schedule and location

Responsibilities

• Receive all incoming requests for services, collect signatures, verify insurance, and process all required intake paperwork and data entry to register new and existing clients.
• Scan all incoming documentation into the electronic medical record, ensuring completeness, availability, and timeliness.
• Greet and Check-In all scheduled and walk-in appointments, answer telephone, operate switchboard, handle routine requests, and transfer calls to appropriate staff.
• Send approved records to other agencies, staff, and clients in accordance with the policies and procedures related to confidentiality.
• Schedule clinical and financial appointments for all clients including their responsibilities to pay set fees.
• Input verified information pertinent to intake and appointment scheduling into appropriate fields of the computer database.
• Verify information collected from clients and other sources for accuracy and completeness.
• Assess and collect payments from clients.
• Perform clerical duties as necessary.
• Other duties as assigned.

Benefits

• Medical, dental, vision insurance.
• Flexible spending Accounts
• Health savings account with employer contribution.
• 403b retirement account
• Tuition reimbursement up to $5200 per year (accessible after first 90 days of employment).
• Allowance added to pay to supplement additional benefits in the amount of – 2% of salary the first year and increasing every 2 years.
• 15 days of PTO in the first 2 years, increasing by an additional 5 days every two years.
• 10 paid holidays.
• Short-term & Long-term Disability.
• Bereavement Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees