Clinical Operations Supervisor-Cardiology

Duke Careers•Durham, NC

4d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice https://careers.dukehealth.org/us/en/dhip Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Clinical Operations Supervisor Job Location: Duke Triangle Heart Associates-1821 Hillandale Rd, Durham, NC 27705 Job Summary: We are seeking a Clinical Operations Supervisor to provide direct and indirect care to patients at our Duke Triangle Heart Associates clinic at our Durham, NC location.

Requirements

Bachelor's degree in biology, physiology, psychology or related scientific field required.
Work requires four years of clinical technical experience to gain expertise in the principles, theories, procedures and equipment in the clinical area of assignment.
BLS certification (AHA)
A state license and registry may be required based on clinical area

Nice To Haves

Experience in echocardiography or exercise physiology

Responsibilities

Manage and coordinate patient care and personnel needs in a Cardiology Diagnostic Unit; plan, develop, implement and evaluate ambulatory health care services, programs and activities.
Develop and implement departmental policy and procedures to solve specific operating problems and improve patient care. Manage specific clinic in absence of Practice Administrator/Nurse Manager; and be available on-call for emergencies involving the facility, staff members and patients.
Manage Cardiology procedural services delivered in the clinic. Implement cardiology related procedural updates and new services. Cross coverage as needed in diagnostics.
Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
Develop and implement quality assurance programs relating to Cardiology imaging accreditation (IAC) and calibration and maintenance of equipment. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
Collaborate with Practice Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution.
Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).
Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
Develop, coordinate and participate in training programs in ambulatory clinical cardiology.
Perform other related duties incidental to the work described herein.