Clinical Operations Specialist

Curative • Austin, TX

246d

About The Position

The Clinical Operations Specialist is a key member of the administrative team that supports a rapidly growing team of clinicians rendering Baseline Visits in all 50 States. A broad skillset and a problem solving mindset is valued as this role plays an integral role in diverse and dynamic processes.

Requirements

• 3 years of Healthcare industry experience, including patient or customer service or patient facing roles
• Strong organizational and problem solving skills
• Comfortable and skilled in working with ambiguity and change
• Proficient in elections practice and health record system
• Knowledge of applicable healthcare regulations

Responsibilities

• Create volume forecasts to plan for and accommodate Baseline Visit needs
• Work with Med Group and Health Plan teams to optimize the efficiency of our scheduling processes: maximize capacity, minimize no-shows, develop and implement processes to assure successful timely visits
• Work with Med Group and Health Plan teams to assure cohort BLV completion
• Coordinate and/or participate in employer onsite BLV visits
• Serve as Practice SME for various IT/platforms (Admin Portal, Elation, Looker, Dialpad, etc.)
• Support Clinical Special Projects
• Support excellent member experience. Serve as the first point of contact for member concerns
• Support Medical Director Med Staff management and compliance work (internal credentialing, licensure management, multi-state licensure, performance management)
• Work with Clinical Ops Director to evaluate and implement software solutions
• Perform additional duties as assigned

What This Job Offers

• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree