Clinical Operations Manager
About The Position
Central Baptist Village is a not-for-profit, faith-based community with more than a century of dedicated service in caring for older adults. We are a CMS 5 star rated community and our reputation for quality care has brought generation after generation of family members to live and thrive at our community. Central Baptist Village, a heart to serve is at the core of everything we do. This isn’t just a workplace; it’s a community where your compassion enriches lives every day. Every caring action, every smile, every moment of support adds life into our village. Here, you’re more than an employee - you’re the heart of what we do. The Nursing Operations Manager ensures staffing stability and operational efficiency across the full continuum of care—including assisted living, sheltered care, and skilled nursing—by owning nursing workforce operations, scheduling outcomes, and administrative execution. By reallocating staffing and administrative responsibilities from clinical leaders to the Nursing Operations Manager, the role enables the organization to deliver safer, more consistent care while controlling labor costs and supporting staff retention. Schedule: Full-time| Monday-Friday with some flexibility on start time.
Requirements
- Bachelor’s degree in healthcare administration, business, HR, or related field preferred
- 3–5 years of experience in healthcare operations or nursing workforce management
- Demonstrated experience with staffing, scheduling, call-off management, and labor cost control
- Long-term care or skilled nursing experience strongly preferred
- Strong working knowledge of attendance management, progressive discipline, and workforce analytics
- Strong technology aptitude, including proficiency in Microsoft Office (Excel, Word, Outlook) and workforce scheduling, timekeeping, and reporting systems.
Nice To Haves
- Long-term care or skilled nursing experience strongly preferred
- Bachelor’s degree in healthcare administration, business, HR, or related field preferred
Responsibilities
- Staffing ownership
- Owns staffing outcomes: coverage, OT and agency usage
- Sets staffing targets and expectations by unit and shift
- Reviews staffing effectiveness daily/weekly with Nurse Scheduler
- Oversight of Nurse Scheduler
- Works closely with Scheduler on:
- Staffing grids and templates
- Call-off response strategies
- Overtime minimization
- Agency utilization decisions
- New hire compliance
- Approves escalation decisions
- Workforce operations
- Proactively monitor attendance and staffing trends to support workforce stability and reduce avoidable turnover
- Provide front-line coaching and guidance to promote reliability, consistency, and employee success, partnering with HR as needed
- Coordinate interviews, meetings, and performance review schedules to ensure a strong and supportive employee experience
- Provide administrative support for IDPH surveys and the Director of Clinical Services, allowing nursing leadership to focus on quality care and staff engagement
- Oversee medical records operations and the ordering of clinical supplies, ensuring efficient systems that support staff effectiveness and resident care
- Supplies, vendors, and invoices
- Nursing supplies and equipment ordering
- Vendor relationships and invoice approvals
- Budget monitoring and cost controls
- Operational reporting
- Produce staffing, turnover and cost dashboards for leadership
Benefits
- Central Baptist Village offers full-time employees benefit plans including medical, dental, vision, life insurance, short and long term disability, flexible spending, paid vacation, paid holidays, and a 401(k) plan with employer match. CBV also provides an employee assistance program and access to an on-site fitness center.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
