Clinical Operations Manager (Reproductive Health)
About The Position
The Clinical Operations Manager will oversee all day-to-day clinical functions across the practice's Manhattan locations. Reporting directly to the CEO, this individual will be responsible for ensuring efficient patient flow, maintaining compliance with healthcare standards, supporting clinical staff, and implementing the leadership's strategic vision. Key priorities will include streamlining operations across multiple offices, improving communication systems for staff and patients, and optimizing their communications infrastructure. This role will be responsible for establishing clear protocols across all locations, achieving higher patient satisfaction rates, and driving stronger staff engagement.
Requirements
- Master's degree (MBA, MHA, MPH, MSN, or other healthcare/clinical master's)
- Minimum 5 years of experience in healthcare management or clinical operations in a hospital or medical practice setting
- Proven experience leading clinical teams (nursing, medical assistants, or similar)
- Strong understanding of clinical workflows and healthcare operations
- Knowledge of healthcare regulations and accreditation standards (JCAHO, DOH, OSHA)
- Excellent organizational, leadership, and problem-solving abilities
- Strong communication skills with ability to liaise effectively with staff, physicians, and patients
- Schedule flexibility including occasional after-hours or weekend availability as needed
Nice To Haves
- Experience in fertility, reproductive health, or women's health settings
- Familiarity with EHR systems and clinical management software
- Understanding of call center operations
Responsibilities
- Oversee daily clinical operations across all locations, including patient flow, clinical workflows, and staff coordination
- Lead, supervise, and support medical assistants and nursing staff, fostering a collaborative and professional team environment
- Manage clinical schedules, staffing assignments, and resource allocation to ensure smooth daily functioning
- Ensure compliance with healthcare regulations including HIPAA, safety protocols, Quad A, and JCAHO-like accreditation standards
- Maintain responsibility for daily compliance tasks (logs, forms, safety checklists) and long-term inspection readiness
- Develop and implement clinic policies, procedures, and workflow improvements to enhance efficiency and patient satisfaction
- Coordinate closely with medical providers to optimize service delivery and clinical operations
- Oversee medical supply management including ordering, inventory tracking, vendor relations, and cost management
- Lead onboarding, training, and continuing education for clinical staff
- Execute strategic and operational initiatives as set forth by the CEO
Benefits
- Performance bonus potential
- Generous PTO policy
- 401(k) with employer matching
- Comprehensive health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
