Clinical Operations Manager - Pulmonary and Sleep Medicine

UC Health•Cincinnati, OH

About The Position

The Clinical Operations Manager is responsible for overall management of practice sites, enforcing policies and procedures, operations efficiency, budget management, revenue maximization and customer service expectations. Troubleshoot daily flow and manage activities of staff to include both clinical and clerical support personnel.

Requirements

Bachelor's Degree-General Studies or Health Care Related.
For employees working in UCMC Psychiatric Services, NCI-APS (Nonviolent Crisis Intervention with Advanced Physical Skills) Certification must be obtained within 90 days of hire.
3 - 5 Years equivalent experience.

Nice To Haves

6 - 10 Years equivalent experience.

Responsibilities

Oversee daily activities to assure patient safety and appropriate cost effective care delivery.
Work closely with physicians to meet their needs and to improve efficiency in the practice.
Enforce department and UCP (UC Physicians) policy and procedure.
Implement and monitor work flows within the practices to identify and evaluate improvement opportunities that will enhance the practice’s ability to meet and excel UCP ambulatory clinical benchmarks.
Coordinate department activities to assure unified approach to quality care delivery.
Participate and collaborate with other managers within UC Health for monthly meetings and clinical initiatives.
Actively participate as a member of appropriate UCP/HC Health Committees as assigned by senior management.
Precept and mentor new employees.
Provide ongoing education and competency evaluation/review.
Ensure new employee departmental orientation is completed within 90 days of hire.
Provide guidance, psychosocial support, clinical precepting and mentoring of staff.
Prepare and present performance appraisals of staff; initiate corrective action and assist in conflict resolution to maintain personal and professional growth of staff.
Communicate with Human Resources prior to verbal reprimands, written warnings and/or terminations.
Participate in recruitment, hiring, retention, payroll and benefit issues.
Facilitate routine and reccuring staff meetings.
Act as a liaison for internal and external resources to assure a unified approach to patient care delivery.
Partner with the marketing department for office signage, marketing template, and web site changes when needed.
Develop QI projects and collect and analyze data to validate effectiveness and appropriateness. (Projects include departmental programs; productivity, clinical practice, equipment, policy and procedure, infection control; and multidisciplinary programs: policy and procedures, clinical practice standards, etc.)
Review monthly commentator and devise implement a plan to improve access, internal quality and clinical metrics, and patient experience for patients.
Provide assistance in preparation of the budget, charging/billing for department, pre-certification, registration accuracy, open and pending encounters, and other revenue cycle opportunities, as assigned by management.
Manage assigned areas of responsibility within budget level of expense.
Evaluate supplies, capital equipment and assure proper inventory is maintained.
Coordinate equipment repairs and ordering of rental equipment.
Conduct research on equipment, supplies, and clinical care to assure excellence.
Assist in personnel scheduling to optimize staffing resources.
Develop productivity standards to appropriately allocate staff and effectively manage personnel budget.
Work with physicians and staff to assure compliance with applicable regulatory agency requirements (i.e. Joint Commission, OSHA, ODH, and Billing).
Perform all other duties as requested by management.