Clinical Operations Manager

UnitedHealth Group•Sarasota, FL

About The Position

Comprehensive MedPsych Systems, part of the Optum family of businesses, is seeking a Clinical Operations Manager to join our team in Sarasota, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone. The Administrative Manager is responsible for managing daily operations and providing direct supervision to administrative staff across one or multiple sites. This role ensures that all centers run smoothly and efficiently, supporting both clinical staff and patients. Your team will be responsible for greeting and supporting check in and check out patients, consent and insurance eligibility verification, handling existing patient communications, managing internal referrals and ensuring work locations are presentable and welcoming. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

Requirements

Proven ability to effectively bridge administrative and clinical functions, ensuring alignment across the organization
Proven solid organizational awareness with the ability to understand operations holistically, not just within one role or department
Demonstrated capacity to work closely with executive leadership and serve as a trusted partner
Proven skill in acting as an organizational liaison, gathering insights, identifying issues, and supporting informed decision making
Willingness and ability to “reach across lanes”, assisting where needed to support organizational goals
Proven high level of initiative and adaptability, comfortable operating in a dynamic environment
Proven solid observational, listening, and communication skills, with discretion and sound judgment
Driver’s License and access to reliable transportation

Nice To Haves

LCSW, LMFT or LMHC
2+ years of office experience in mental health
Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
Proven ability to work both independently and collaboratively with equal effectiveness

Responsibilities

Managing Center Operations: Oversee the day-to-day administrative functions, create schedules and ensure all locations have adequate support. Ensure daily, weekly and monthly metrics are met
Patient Visits: Ensures patients are completing all needed actions, reviewing each patient’s chart within 48 hours and ensures consents and insurance verification are complete
Staff Supervision: Hire, train, staff and supervise administrative staff, ensuring they adhere to office policies and procedures. Coaches, trains and provides timely feedback to team
Communication: Provides consistent communication to team of key updates and processes
Change Support: Knowledgeable in process and system changes, provides adequate support and resources for clinical and administrative teams
Facility Management: Ensures all locations are welcoming and adhere to brand guidelines. Maintain and order office supplies and equipment as needed
Compliance: Ensure all locations comply with healthcare regulations and standards
Patient Interaction: Manage complaints and feedback; ensure patient inquiries are addressed quickly. Help problem solve and trouble shoot patient complaints to ensure high level patient satisfaction
Clinical Coordination: Coordinate with clinical staff to ensure high-quality patient care and office operations