Clinical Operations Manager (Remote)

Rula•Los Angeles, CA

1d•Remote

About The Position

We’re hiring a Clinical Operations Manager to drive and elevate provider quality initiatives at Rula through data-driven decision making and high-impact operational programs. This role is for someone who thrives in ambiguity, loves digging into data, and turns insights into action. You’ll lead scalable quality initiatives across our provider network by identifying gaps, sizing opportunities, and driving quarterly programs that move key metrics. You’ll partner cross-functionally to align on priorities, execute with rigor, and measure what matters. This role requires strong analytical horsepower, structured problem-solving, and the ability to translate complex data into clear actions. You’ll own initiatives such as psych provider quality reviews, note quality improvements, and AI-powered documentation programs, with a strong bias toward action and measurable outcomes.

Requirements

5+ years of experience in healthcare, health tech, operations, consulting, banking, or similarly analytical environments
Advanced proficiency in Excel or Google Sheets (modeling, analysis, large datasets)
Intermediate to advanced SQL skills
Proven track record of leading complex, cross-functional, high-visibility projects
Highly organized, detail-oriented, and execution-focused

Nice To Haves

1+ years of experience in a high-growth startup environment
Experience in healthcare or provider operations
Experience partnering with clinicians (e.g., psychiatrists, therapists) and translating clinical workflows and quality standards into measurable, data-driven improvements
Familiarity with tools like Salesforce, Looker, or Hex
Experience managing external vendors or partners

Responsibilities

Drive and elevate provider quality initiatives at Rula through data-driven decision making and high-impact operational programs.
Lead scalable quality initiatives across our provider network by identifying gaps, sizing opportunities, and driving quarterly programs that move key metrics.
Partner cross-functionally to align on priorities, execute with rigor, and measure what matters.
Own initiatives such as psych provider quality reviews, note quality improvements, and AI-powered documentation programs

Benefits

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all