Clinical Operations Manager

Aeroflow Career•Asheville, NC

7d•Remote

About The Position

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S. As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina, thus bettering the everyday lives of the employees that work so hard to service our patients. The Opportunity The Clinical Operations Manager is a seasoned people leader and operational strategist responsible for ensuring that Aeroflow’s 50+ Lactation Consultants and Registered Dietitians deliver consistent, high-quality patient experiences every day. This role exists to build the operational engine that makes our clinical programming scalable, efficient, predictable, and exceptional. You will lead a team of clinical supervisors and work cross-functionally to: Improve scheduling and capacity management, Strengthen accountability and consistency, Optimize workflows and tools, Coach and develop people leaders, and Ensure operations run smoothly and with clarity. You will report to the VP of Operations, Mom & Baby and be a critical voice in shaping how Aeroflow delivers high-quality maternal and infant health services at scale.

Requirements

Proven experience leading supervisors and multi-tiered teams in a healthcare operations or patient services setting.
Demonstrated ability to build accountability systems, streamline operations, and drive high performance.
Strong analytic and critical thinking skills; able to turn data into decisions and decisions into action.
Expertise in staffing, scheduling, capacity planning, and operational forecasting.
Exceptional communication, interpersonal, and conflict resolution skills.
Adaptable, highly organized, and able to create clarity in a fast-paced, dynamic environment.
Curious, solution-oriented, and able to operationalize strategy with minimal oversight.
Skilled in balancing short-term execution with longer-term operational planning.
Entrepreneurial, solution-oriented mindset with the ability to execute ideas independently and collaboratively.
Bachelor’s degree in Healthcare Administration, Health Education, Nursing, Nutrition, Business, or a related field.
5–10+ years of progressive experience in clinical or healthcare operations, customer/patient services, or educational program management.
3+ years of experience leading leaders, including managing supervisors or multi-tier teams.
Experience with scheduling, capacity management, and operational planning in clinical or patient-facing environments.
Demonstrated success improving processes, leading change, and driving operational efficiency.
Strong analytical capabilities and experience using metrics to guide decision-making.
Excellent written and verbal communication skills.

Nice To Haves

Familiarity with lactation, nutrition, maternal health, or patient education services is strongly preferred.
Experience with virtual care delivery models or digital patient engagement tools.
Familiarity with EMR systems, scheduling platforms, or class/workshop management systems.
Experience with data visualization tools such as Power BI, Tableau, or Looker.

Responsibilities

Operational Leadership & Strategy Develop and execute an operations strategy for class delivery and 1:1 appointments, focused on efficiency, scalability, and quality of clinical care.
Translate organizational strategy into actionable plans for clinical supervisors and their teams.
Oversee daily operations across lactation and nutrition programs, ensuring consistent, timely, and high-quality patient interactions.
Establish, track, and analyze key performance indicators (KPIs) related to class attendance, appointment utilization, provider productivity, patient satisfaction, and operational efficiency.
Identify bottlenecks in scheduling, staffing, or workflows and implement process improvements to enhance delivery of services.
Ensure operational clarity, including standardized processes, expectations, and communication pathways.
Staffing, Scheduling & Capacity Management Oversee class scheduling, workforce distribution, and appointment capacity planning to support predictable availability and patient access.
Partner with clinical supervisors to ensure balanced staffing models, adherence to schedules, and equitable workload management.
Evaluate and refine scheduling processes to enhance predictability, reduce gaps, and create a balanced workload for Lactation Consultants and Registered Dieticians
Collaborate with HR and workforce planning on forecasting, hiring needs, and organizational growth.
Process Optimization & Continuous Improvement Audit existing workflows, documentation processes, scheduling methods, and system use to identify opportunities for improvement.
Standardize processes across teams to reduce variability and increase clinical and operational consistency.
Implement tools, automations, and systematic improvements that reduce administrative burden and improve patient and staff experience.
Leadership, Coaching & Team Development Lead, coach, and develop a team of clinical supervisors, empowering them to grow, lead effectively, and support their teams.
Foster a culture of accountability, patient-centric service, clinical excellence, and continuous learning.
Provide ongoing performance feedback, conduct regular check-ins with supervisors, and support professional development of clinical team members.
Strengthen communication rhythms, recognition programs, and structured operating cadences that keep teams aligned and engaged
Support escalations, resolve conflicts, and create psychologically safe, high-performing team environments.
Cross-Functional Collaboration Partner closely with Training & Development to reinforce skill development pathways and onboarding standards for supervisors and clinicians.
Collaborate with HR, IT and Product to optimize clinical tools and platforms (EMR, scheduling systems, class registration tools, etc.).
Collaborate with Marketing, Patient Services, Compliance, and Operations to ensure seamless execution of new initiatives, campaigns, and operational changes.
Serve as a key operational stakeholder to ensure any new clinical programs can be executed effectively at scale.
Compliance & Standards Ensure adherence to clinical guidelines, documentation requirements, HIPAA/privacy standards, and internal quality measures.
Promote consistency and excellence in how LCs and RDs deliver education and patient care.
Maintain accurate reporting and documentation in accordance with regulatory and organizational requirements.
Partner with clinical leadership to ensure operational processes support high-quality, evidence-based care.
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Maintain HIPAA/patient confidentiality.
Compliance is a condition of employment and is considered an element of job performance
Demonstrate regular, reliable attendance.
Perform other duties as assigned.

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!