Clinical Operations Manager
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About The Position
Under the supervision of the Director of Occupational Health, the Clinical Operations Manager is responsible for the business administrative and operational activities of Harvard's Occupational Health Services (OHS) clinic. This includes oversight and management of administrative support staff, planning and monitoring the department budget, creating and maintaining key performance indicators, overseeing referral management, managing access to care for university employees, and ensuring effective and efficient clinic workflows are established and sustained. The Clinical Operations Manager has overall responsibility for ensuring that operating systems are in place to support an outstanding customer experience and a workplace where all staff are thriving. In addition to direct clinic functions, the Clinical Operations Manager works collaboratively with leadership throughout the organization on projects that directly impact organizational goals and priorities.
