Clinical Operations Manager, Ophthalmology

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

10h•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Outpatient Center in Lincoln Park - Clark Job Description This manager will have operations responsibility M-F at the main hospital and Clark and Deming locations, and will have approximately 19 direct reports. Ophthalmology and or/other healthcare related experience is highly preferred. Prior leadership and customer service experience is also desired. The selected candidate must have BLS certification from the American Heart Association prior to starting in the role. General Summary: Collaborates with Director of Ambulatory Services within designated area of responsibility to manage patient care operations and ensure the delivery of excellent patient care. Works with leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision. Understands and integrates into the delivery of patient care the needs of the neonatal, pediatric, adolescent, and adult patient regarding their growth and development process. Actively supports continuous improvement in safety, quality, and customer service, through behavior modeling and by provision of work environment conducive to attaining these goals.

Requirements

Bachelor’s degree in a related field.
Possesses a broad knowledge of issues, trends, practices, and systems related to pediatric health care delivery acquired through a minimum of 3-5 years of experience in a healthcare environment.
Experience working in partnership with health care professionals in leadership roles.
Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.
Demonstrated ability to provide leadership in a collaborative and facilitative style.
Basic Life Support Certification required from the American Heart Association.

Nice To Haves

Master’s degree preferred.
Preferred Certification by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) as an ophthalmic assistant (COA) and/or ophthalmic technician (COT)
Ophthalmology and or/other healthcare related experience is highly preferred.
Prior leadership and customer service experience is also desired.

Responsibilities

Works with the department leadership team, manages daily operations to ensure the highest quality care, patient satisfaction, regulatory compliance, and patient safety.
Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery.
Develops, implements, and monitors the effectiveness of operational processes and procedures.
Leads process improvement initiatives to ensure high quality outcomes.
Ensures effective scheduling and staffing of staff.
Oversees payroll/time reporting process ensuring proper pay for staff, compliance with policies, and approval of overtime and incentive programs.
Serves as a clinical and operational resource and role model to staff.
Creates a work environment that attracts, retains, and engages the highest quality staff.
Addresses proactively, the issues affecting work environment.
Assists in the recruitment and selection of high-quality staff.
Develops staff through coaching and mentoring.
Collaborates with staff development specialist and/or Clinical Educator to coordinate facilitate in-services, conferences, and other professional development opportunities for staff and ensure orientation of new staff.
Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process.
Assist director in monitoring productivity, budgeting, patient charges and variance reporting.
Collaborates with Director to prepare budget, monitor monthly variances, and acts to correct and/or make recommendations for budget adjustments based on analyzed data and change in practice or trends.
Serves as leader and guide to manage complex projects within department and organization.
Facilitates timely communication within department, between departments, and up/down the Lurie Children’s leadership structure and with staff.
Remains aware of changes occurring within the organization and acts as a communication link between staff and Lurie Children’s Senior Leadership.
Pursues professional development opportunities and networks to enhance own professional knowledge and development.
Demonstrates knowledge of pertinent aspects and competency with protocols related to the use of chemical disinfection, high level disinfection, and sterilization if required as part of the responsibilities of the role.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program