Clinical Operations Intern

NuvoAir AB•Boston, MA

35d•Remote

About The Position

We are seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team. This role requires extensive technology troubleshooting, as you will be helping patients navigate virtual appointment platforms and resolving basic technical issues. Strong technical competence is essential for success in this position. Please note, this is an unpaid internship.

Requirements

Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues-this is a must.
Comfort and confidence guiding patients through technology challenges multiple times per shift.
Excellent communication and customer service abilities.
Strong attention to detail and organizational skills.
Comfortable learning and working within digital tools and EHR systems.
Ability to work independently and follow established workflows.
Professionalism, reliability, and willingness to learn.

Nice To Haves

Interest in healthcare, clinical operations, or health administration.
Prior experience in tech support, customer service, or administrative roles is a plus.

Responsibilities

Check patients in for their scheduled virtual appointments and verify required information.
Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
Collect and document patient copays or outstanding balances.
Enter clinical and administrative information into patient charts with accuracy and attention to detail.
Recognize when a patient's needs fall outside your scope and promptly direct them to the appropriate clinical team member.
Assist with general administrative tasks to support smooth virtual clinic operations.
Maintain patient confidentiality and adhere to HIPAA standards at all times.

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