Clinical Operations Director (Pain Management Center)

Beth Israel Lahey Health • Boston, MA

36d • $180,000 - $230,000 • Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This Director-level role offers the opportunity to lead and advance high-impact operational initiatives within a nationally recognized clinical enterprise. The Director partners closely with physician and executive leadership to drive measurable improvements in quality of care, patient access, experience, clinical delivery, operational efficiency, and program growth. This role has true ownership — setting goals, using data to guide decisions, and seeing initiatives through from strategy to execution — while developing and empowering high-performing teams. The Department of Anesthesia, Critical Care and Pain Medicine is a nationally and internationally recognized leader in clinical care, research, and education. As part of a Harvard Medical School–affiliated academic medical center, the department delivers leading-edge anesthesia, critical care, and pain services across operating rooms, ICUs, obstetrics, and advanced procedural areas. Innovation is central to the mission, with cutting-edge technologies and research programs that continuously shape best practices and improve patient outcomes. Equally important is the department’s culture of respect, collaboration, and growth. Team members are supported in their professional development and personal well-being and are encouraged to lead, innovate, and make a lasting impact. The department is deeply committed to Diversity, Equity, and Inclusion and values a workforce that reflects and celebrates diverse backgrounds, perspectives, and experiences.

Requirements

• Bachelor's degree in Nursing required.
• License Registered Nurse required.
• 3-5 years related work experience required and 3-5 years supervisory/management experience required
• Demonstrates proficiency in the area of process improvement and system redesign.
• Specific experience in data and systems analysis, quality management/performance improvement.
• Excellent skills in interpersonal and written communication.
• Demonstrates proficiency in budget and human resource management.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

• Master's degree in Nursing, Business Administration, Healthcare Finance or Hospital Administration preferred.

Responsibilities

• Designated Leader for multidisciplinary programs and partners with other members of the management team within and outside of the department to initiate and oversee new multidisciplinary programs and projects.
• Hires, develops, supervises and evaluates staff which can include Nurse Practitioners, Clinical Advisors, RNs, Practice Administrators, Administrative and Clinical Support Staff, and Emergency Off Site Techs.
• Participates in the selection and evaluation of individuals for leadership positions.
• Assures that department activities and records meet the standards of accrediting, regulatory or reimbursement agencies.
• Establishes ongoing communication mechanisms with patients, staff, physicians, as well as the hospital and referring communities through regularly scheduled meetings and other forms of written communication.
• Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.
• Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Benefits

• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
• More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
• Equal Opportunity Employer/Veterans/Disabled
• At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees