Job Title: Clinical Office Specialist I Department: Clinical Services Immediate Supervisor Title: Practice Services Supervisor Job Supervisory Responsibilities: None Essential Job Responsibilities: Receive phone calls and respond to patient concerns. Obtain prior authorizations for prescriptions and procedures. Schedule follow-up appointments for physician. Assist with other office duties as needed. Room patients, perform vital signs and obtain patient medical histories. Stocking/cleaning exam rooms and office. No invasive procedures approved – phlebotomy, injections, IV’s, catheters, etc Phlebotomy work if certified Other duties approved by supervisor Requirements Education: Phlebotomy certification required Other Requirements: One or more years health care experience preferred. Regular and reliable attendance is an essential function of the job Performance Requirements: Knowledge: Understand prior authorizations and the referral process. Understand templates that pertain to information received from the patient and be able to create an appointment in NextGen with appropriate protocols. Complete credentialing test yearly. Skills: Good communication skills. Understand and perform blood pressure measurements and vital signs. Abilities: Able to work in stressful situations. Able to prioritize patients and needs of office. Good organization skills including able to maintain office flow. Develop and maintain effective working relationships with co-workers and Providers. Equipment Operated: Standard medical exam/office equipment, which may include computerized health information management system for medical records, blood pressure machine, scales, etc. Work Environment: Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space. Mental/Physical Requirements: Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with many staff and patients.