Clinical Office Assistant

Advocate Aurora Health • Elkhorn, WI

116d • $20 - $30

About The Position

The position is part-time and based at the 36500 Aurora Lakeland Medical Center in the Hyperbaric Medicine department. The role involves greeting patients and visitors, collecting insurance co-payments, and responding to routine requests for information. The individual will schedule and maintain calendars for appointments, meetings, and travel, while coordinating related administrative tasks such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation. The position also includes scheduling patients, entering information into the computer system, and coordinating patient appointments with other areas or physician offices as needed. Additional responsibilities include answering and screening telephone calls, triaging clinical calls, assembling and releasing patient medical records, generating and distributing reports, and maintaining office equipment and supplies. The role requires the ability to perform various administrative tasks and assist with data organization for reports and meetings.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Collects insurance co-payments and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel.
• Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system.
• Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records.
• Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently.
• Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records.
• Maintains logs and reports; performs simple calculations as needed.
• Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED