Clinical Office Assistant

Advocate Aurora Health • Park Ridge, IL

105d • $20 - $30

About The Position

The position is for a full-time role at Advocate Lutheran General Hospital - Cardiology Clinic, requiring a 32-hour workweek from Monday to Saturday, with a rotating weekend schedule during the day shift. The role involves various administrative and clerical support duties, including greeting patients, scheduling appointments, and managing office tasks.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Collects insurance co-payments and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel.
• Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system.
• Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records.
• Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently.
• Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records.
• Maintains logs and reports; performs simple calculations as needed.
• Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED