Clinical Office Assistant/Scheduler
About The Position
Under the general direction of the Intake Manager, the Clinical Office Assistant receives, records, and schedules Medicare certified patient services according to the patients' needs and staffing availability. Provides clinical support related to operational needs to the intake manager. Performs appropriate and timely follow-up in response to patients’ services and clinical needs. Provides day-to-day staff and administrative assistance; triages and schedules patients; screens and refers phone calls; communicates with clinical staff and patients; clerical and staff support to clinical teams and assists with clinical processes as required.
Requirements
- Ability to organize, prioritize and manage multiple projects concurrently.
- Use of MS Office, Outlook, Word & Excel.
- Ability to operate office equipment including computer, FAX, calculator, and copier.
- Ability to produce word processing and spreadsheet documents.
- Able to communicate effectively in English, both orally and in writing.
- Familiarity with medical terminology.
- High School Diploma or equivalent education.
- Prior clerical office experience: answering telephones, operating office equipment with accuracy, and contact with people.
Responsibilities
- Responsible for processing and scheduling patient services.
- Participates in activities related to the referral and intake process in the Medicare Certified Division.
- Receives tasks and documents appropriate patient information to initiate patient visits within the day of receiving tasks.
- Performs computer data entry for all designated clinicians assignments.
- Provides appropriate feedback to tasks in a timely manner.
- Obtain current staff schedules in order to provide timely daily staffing including weekends.
- Coordinate with Home Care Representatives for patients who are ready to be scheduled home visits.
- Provides timely staffing of clinicians including nursing and rehabilitation services (PT, PTA, OT, COTA, SLP), home health aide and medical social work services according to agency policy, Medicare requirements and other policies including personal time off.
- Schedules patients according to patient needs and plan of care. May provide appropriate patient/family follow-up in response to request for service.
- Identifies and resolves staffing situations; discusses with the Intake Manager as appropriate.
- Updates the Intake Manager of patients requiring assignment, staff schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
