La Clinica de la Raza-posted 4 months ago
Full-time • Entry Level
Vallejo, CA
1,001-5,000 employees
Ambulatory Health Care Services

La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible healthcare to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As healthcare activists, we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clnica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary healthcare services with 35 sites across Alameda, Contra Costa, and Solano counties.

  • Welcome patients and visitors, ascertain purpose of visit, and register patients in the appropriate electronic system
  • Determine source of payment by verifying program eligibility in government insurance plans
  • Collect payment for services rendered, operate cash register, and maintain an accurate till
  • Hear and resolve patient complaints or escalate to supervisors appropriately
  • Participate in problem-solving to ensure that targets for revenue and customer satisfaction are met
  • Schedule, confirm and process appointments
  • Collaborate with Care Teams to help patients meet health goals, including routine health maintenance items
  • Collaborate with Registration staff and leadership to ensure patients have adequate and accurate insurance coverage for all visits
  • Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department
  • Perform general office duties, such as sorting mail, filing, and photocopying
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Retrieve and enter data into medical records system
  • Assist patients in completing forms
  • Operate standard office equipment, including computer, calculator, fax, and copy machines
  • Screen and monitor requests, completing or routing as assigned
  • Inventory stock, order, and verify receipt of medical lab or office supplies or equipment
  • Perform record-keeping duties as required
  • High school diploma or equivalent
  • 1 or more years of experience in a clinical or similar professional office setting
  • Customer service roles and continuous volunteer experience will also be considered
  • Meet all health clearances required for healthcare settings
  • Bilingual in English and Spanish required
  • Minimum typing speed of 25-30 wpm
  • Medical Office Assistant Certification preferred
  • Knowledge of Electronic Health Records and Electronic Practice Management systems (preferred)
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