About The Position

The clinical advisor services analyst II nurse is responsible for performing telephonic assessments of work-related injuries. The nurse will conduct telephone assessments of work-related injuries/illness while utilizing an assessment platform and decision support tool to determine the appropriate treatment recommendation for the injury/illness at hand.

Requirements

  • Active and unencumbered registered nursing license with two years clinical nursing experience
  • Primary RN license must be compact license (nurse must have compact license and reside in a compact state)
  • Occupational medicine, ED or UC experience desirable
  • CA nurse licensure is mandatory (must hold an active CA RN license or be willing to obtain upon hire - company to reimburse cost)
  • Medicine or Rehab experience desirable
  • Strong organizational and time management skills
  • Ability to multitask (type/talk/read simultaneously)
  • Knowledgeable in computer operations, including Windows operating system, data entry skills and 10-key capabilities
  • At least 30 to 40 WPM typing speed required
  • Must possess excellent oral communication/telephone skills
  • Must demonstrate the ability to understand state laws and guidelines
  • Great interdepartmental communication (regularly communicates with intake team)

Responsibilities

  • Develop and maintain effective professional relationships with medical providers, claims adjusters and clients
  • Demonstrates excellence in communications to ensure customer satisfaction and retention
  • Demonstrates basic problem-solving skills to ensure early intervention and identification of those injuries which will benefit from medical case management or to deliver self-care advice during the triage process
  • Directs recommended care into network providers as applicable
  • Follows up on injury status, when applicable, to advance level of care when necessary
  • Accurately and completely documents in file using standard documentation format(s)
  • Follows all standards, procedures, and protocols
  • Maintains nurse licensure with license in good standing
  • Maintains an overall QA average of 95%
  • Participates in departmental projects and meetings with 80% minimum attendance at meetings
  • Acknowledges and adheres to Stratacare policies and procedures
  • Maintains acceptable attendance and tardiness
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