Clinical Nurse Supervisor

Care Ring, Inc.•Charlotte, NC

1d•$85,000 - $89,500•Onsite

About The Position

The Clinic Supervisor leads the strategic and operational management of the Care Ring Clinic, ensuring efficient and high-quality delivery of medical services to patients in alignment with the organization's mission and strategic objectives. This role emphasizes operational excellence, process improvement, and administrative leadership while maintaining clinical expertise to provide backup support when needed. The Supervisor drives organizational effectiveness through workflow optimization, implementation of standard operating procedures, quality improvement initiatives, and team leadership. With upcoming expansions including Medicaid integration, the Supervisor will play a critical role in adapting clinic operations to meet evolving healthcare needs while maintaining the core mission of serving the community. This position focuses primarily on administrative functions, strategic planning, and systems optimization, with clinical responsibilities limited to backup coverage during staff absences or high-demand periods.

Requirements

Current, unencumbered Registered Nurse license in North Carolina or South Carolina
Current CPR/BLS certification
Minimum 3-5 years of clinical nursing experience, preferably in ambulatory care or primary care settings
Minimum 2-3 years of healthcare leadership or supervisory experience
Demonstrated success in operational management, process improvement, and workflow optimization
Strong understanding of healthcare regulations, quality standards, and compliance requirements
Experience with electronic health record systems and practice management software
Proven ability to lead change management initiatives and drive organizational improvement
Excellent analytical, problem-solving, and critical thinking skills
Strong project management capabilities with ability to manage multiple priorities simultaneously
Advanced communication and interpersonal skills for leading diverse teams
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data analysis tools
Valid driver's license and reliable transportation

Nice To Haves

Bachelor of Science in Nursing (BSN) or Bachelor's degree in Healthcare Administration
Master's degree in Healthcare Administration, Nursing Administration, or related field
Certification in healthcare quality (CPHQ), Lean Six Sigma, or project management (PMP)
Experience in community health, federally qualified health centers (FQHC), or safety-net clinics
Knowledge of Medicaid policies, procedures, and billing requirements
Experience with value-based care models and population health management
Background in women's health, pediatrics, and postpartum care coordination
Bilingual proficiency in Spanish and English
Experience with process improvement methodologies (Lean, Six Sigma, Kaizen)
Familiarity with accreditation standards (HRSA, NCQA, Joint Commission)
Strategic thinking and ability to align operations with organizational goals
Change management expertise with proven ability to lead teams through transitions
Conflict resolution and ability to address performance issues constructively
Cultural competency and ability to lead diverse teams effectively
Coaching and mentoring capabilities to develop high-performing staff
Process mapping and workflow analysis expertise
Data-driven decision making with proficiency in analyzing operational metrics
Budget management and resource allocation experience
Vendor management and contract negotiation skills
Risk management and ability to anticipate and mitigate operational challenges
Advanced proficiency with EHR optimization and workflow customization
Experience with quality improvement software and reporting tools
Ability to interpret financial reports and identify revenue optimization opportunities
Strong documentation skills for policies, procedures, and training materials
Experience with telehealth platforms and digital health technologies
Excellent written and verbal communication for all organizational levels
Ability to translate complex operational concepts for diverse audiences
Stakeholder engagement and relationship building with internal and external partners
Presentation skills for training, reporting, and organizational communication
Active listening and ability to incorporate team feedback into operational decisions

Responsibilities

Operations & Process Improvement (40%)
Workflow Optimization & Process Improvement
Lead comprehensive workflow analysis and redesign initiatives to eliminate inefficiencies and reduce waste
Develop, implement, and continuously update standard operating procedures (SOPs) for all clinic operations
Map patient journeys and clinical processes to identify bottlenecks, redundancies, and opportunities for improvement
Implement Lean healthcare methodologies and process improvement strategies to optimize patient flow
Design and monitor key performance indicators (KPIs) including patient wait times, appointment utilization, claim denial rates, and patient satisfaction scores
Conduct regular workflow audits and implement data-driven solutions to enhance operational efficiency
Spearhead change management initiatives to improve clinical efficiency and patient care outcomes
Facilitate cross-departmental collaboration to align clinical operations with organizational objectives
Daily Operations Management
Direct daily clinic operations including resource allocation, staffing optimization, and schedule management
Oversee patient flow management from registration through discharge to ensure efficient care delivery
Monitor and optimize clinic capacity, appointment scheduling systems, and provider utilization
Coordinate equipment maintenance, supply management, and facility readiness
Manage end-of-day reconciliation of clinic revenue and daily deposits, investigating discrepancies
Ensure compliance with OSHA, HIPAA, and other regulatory requirements
Coordinate incident reporting including OSHA bloodborne pathogen exposures and workplace injuries
Oversee electronic health record (EHR) optimization and ensure staff proficiency with clinical systems
Medicaid Billing & Revenue Cycle Management
Oversee Medicaid billing processes and ensure compliance with program requirements
Monitor claims submission, denial management, and revenue cycle optimization
Maintain current knowledge of Medicaid policies, regulations, and reimbursement guidelines
Collaborate with billing staff to resolve claim issues and improve first-pass acceptance rates
Analyze financial performance metrics and implement strategies to optimize revenue capture
Administrative Leadership & Quality Management (35%)
Strategic Planning & Quality Improvement
Partner with senior leadership to implement continuous quality improvement initiatives
Develop and execute strategic plans to achieve operational, financial, and clinical targets
Lead implementation of new programs, services, and technology platforms
Design and manage quality assurance programs to ensure compliance with healthcare standards
Conduct regular audits of patient records, clinical documentation, and operational processes
Implement evidence-based best practices and clinical guidelines
Coordinate accreditation preparation and maintain regulatory compliance
Analyze quality metrics and develop action plans to address identified gaps
Documentation & Compliance
Maintain accurate documentation systems for patient records, clinical activities, and administrative processes
Ensure compliance with documentation requirements for Medicaid, insurance, and regulatory bodies
Monitor operations for patient confidentiality and adherence to HIPAA privacy practices
Oversee completion of all required clinic documentation logs and reporting requirements
Coordinate with pertinent contacts on required staff trainings and regulatory updates
Technology & Systems Management
Optimize EHR workflows through custom templates, order sets, and automated processes
Implement and manage digital tools for patient engagement including online scheduling and patient portal
Lead technology adoption initiatives and ensure staff proficiency with clinical systems
Evaluate and recommend new technologies to improve operational efficiency
Monitor system performance and coordinate with IT support for technical issues
Project Management
Lead new initiative roll-outs and project implementations from planning through evaluation
Coordinate organizational change management efforts with clear communication and training plans
Manage multiple concurrent projects with defined timelines, milestones, and success metrics
Engage stakeholders and ensure alignment across departments during major transitions
Team Leadership & Staff Development (20%)
Supervision & Performance Management
Provide direct supervision to clinical and administrative staff including RN, RMA, MAs, MedServes, and front office personnel
Conduct regular performance evaluations and provide constructive feedback to enhance staff capabilities
Implement performance management systems to evaluate and develop staff competencies
Address performance issues promptly and implement corrective action plans when necessary
Make recommendations for pay increases, promotions, and disciplinary actions
Foster a culture of accountability, excellence, and continuous improvement
Training & Professional Development
Design and coordinate comprehensive onboarding programs for new staff
Facilitate ongoing education and training on clinical protocols, technology, and best practices
Oversee MedServe Fellow selection, training, and supervision throughout their service period
Provide mentorship and professional development opportunities for all team members
Ensure staff maintain required certifications, licenses, and competencies
Create cross-training opportunities to build team versatility and operational resilience
Workforce Planning & Scheduling
Manage workforce planning including daily scheduling, time-off requests, and coverage coordination
Ensure adequate staffing levels across all shifts and service areas
Optimize staff allocation based on patient volume, acuity, and operational demands
Monitor and approve timekeeping records for accuracy and compliance
Develop contingency plans for staff absences and unexpected volume increases
Team Communication & Culture
Lead regular team meetings including daily huddles, staff meetings, and case conferences
Facilitate effective communication across all organizational levels
Create and maintain a collaborative work environment that promotes engagement and satisfaction
Recognize and celebrate team and individual achievements
Address workplace conflicts and foster positive team dynamics
Clinical Support & Backup Coverage (5%)
Clinical Backup Support (as needed during RN absence or high-volume periods)
Provide clinical triage support for patient phone calls and walk-ins when RN is unavailable
Utilize established triage protocols and guidelines to assess patient needs based on signs and symptoms
Demonstrate adequate knowledge of anatomy, physiology, and disease processes relevant to clinic population
Perform clinical procedures including venipuncture, medication and immunization administration, and TB testing as needed
Document all clinical encounters accurately in the electronic health record
Recognize and respond appropriately to medical emergencies
Assist providers with in-office procedures when clinical support is needed
Clinical Oversight
Assist with development and revision of clinical policies, procedures, and standing orders
Ensure clinical staff adhere to evidence-based protocols and best practices
Monitor clinical quality indicators and intervene when standards are not met
Serve as a clinical resource for complex patient care questions requiring advanced nursing judgment