Clinical Nurse Manager

Planned Parenthood of Greater New York • Queens, NY

16d • $150,000 - $150,000 • Onsite

About The Position

POSITION SUMMARY The clinical nurse manager, as part of the health center operations leadership team, serves as the procedural abortion service and sexual reproductive services clinical nurse lead for the Region 1 NYC health centers. The clinical nurse manager collaborates with the health center managers/operations designee to oversee day-to-day management of the clinical sites. The clinical nurse Manger is responsible for practice, education, professional development, recruitment, and retention within the clinical sites.

Requirements

• Excellent customer service skills
• Ability to remain focused and calm in stressful situations
• Superior oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders
• Ability to work effectively as part of team
• Proficient with electronic health record (EPIC)
• Strong understanding of Transformational Leadership Concepts
• Strong foundation in evidence-based practice
• Familiarity with Press Ganey, patient/employee experience survey tool
• Strong nursing clinical knowledge
• Strong knowledge surgical care, complications, and evaluation
• Familiarity with principles of process improvement and change management.
• Keen attention to detail
• Excellent organizational skills
• Outstanding time management skills, including the ability to work under deadlines
• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities
• Ability to exercise sound judgment and independent decision-making skills
• Ability to exercise discretion in the handling of confidential information
• Ability to demonstrate and document evidence-based clinical judgment
• Comfort making data-driven decisions
• Ability to make strategic decisions
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
• Well-developed problem-solving and critical thinking skills
• Ability to build and lead high-performing teams
• Requires satisfactory completion of courses required for graduation from an accredited college or university with a Baccalaureate Degree, plus NYS licensure as a Registered Nurse.
• Requires previous experience of a minimum of 3-5 years in a nursing role with a minimum of 2 years’ experience in sexual and reproductive care.
• Demonstrate strong customer service skills as they relate to patient care and overall communication.
• Requires computer proficiency.
• Excellent communication skills, independent judgment and problem-solving skills are essential.
• Current NYS Nurses License.
• Current ACLS/BLS certification.

Nice To Haves

• 1-2 years’ experience in nursing leadership or supervisory role preferred.

Responsibilities

• In collaboration with the Senior Director, Clinical Practice Operations, manages nursing staff in procedural abortion and sexual reproductive health services.
• In collaboration with the Senior Director, Clinical Practice Operations and health center operations leadership, develops and implements strategies to enhance clinic efficiency while preserving high-quality patient-centered care.
• Develops staffing plans and manages nursing and clinical staff schedules, including PTO and coverage for call outs to ensure safe staffing.
• Assists with direct nursing care responsibilities during high flow work times.
• Provides direct patient care and coverage for scheduled or unscheduled PTO, as needed
• Conducts required emergency medical drills with the procedural abortion team
• Actively participates in nurse recruitment and onboarding; conducts regular performance evaluations, develops performance improvement and corrective action plans as needed.
• Develops and implements onboarding and training plans for new hires and facilitates re-education and training on new services for existing staff, and documents Personal Orientation Plan (POP) sign-off for new hires.
• In collaboration with the Senior Director of Clinical Practice Operations and the clinical and health center operations leadership teams, participates in the development and updating of PPGNY policies and procedures related to nursing staff and procedural abortion care and sexual reproductive services.
• Directs the functions of the nursing department in accordance with departmental policies, procedures, standards, and regulatory authorities (i.e., DOH, Article 28, etc.,)
• Oversees stocking and preparation of procedural abortion space and clinic spaces, assuring adequate equipment and supplies at par levels.
• Supports and implements standards in alignment with 1199 union collective bargaining agreement.
• Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation. The policies and procedures include but are not limited to infection prevention practices, patient safety and quality, and medication management.
• Attends and participates in required leadership meetings.
• Demonstrates knowledge of emergency procedures and directs staff in the event of a medical emergency or evacuation.
• May be required to work in the clinical setting during inclement weather and other staffing emergencies, as needed.
• May be required to be on call during inclement weather and other staffing emergencies, as needed.
• Ensures that care provided in the NYC-based procedural abortion services follows the PPGNY Manual of Medical Standards and Guidelines and is compliant with PPGNY policies and procedures and NYS and NYC regulations.
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, ADA, and regulatory compliance programs such as HIPAA

Benefits

• Generous PTO and holiday schedule
• Medical, dental and vision coverage options for you and eligible dependents
• FSA, HSA, Commuter pre-tax reimbursement funds
• Short- and Long-Term Disability, Free Basic Life and AD&D
• 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees