The Clinical Manager is responsible for the management and administration of 911 Response services within the Durham Community Safety Department (DCSD). This role provides leadership and oversight to Shift Supervisors who manage staff in Crisis Call Diversion, Community Response Teams, Co-Response Teams, and the Involuntary Response Team. The Clinical Manager ensures high-quality service delivery through staff development, supervision, and coaching, while promoting equity and trauma-informed care across all programs. Key responsibilities include developing and implementing policies and procedures, overseeing quality assurance and data management systems, and providing technical assistance and training. The Clinical Manager also plays a critical role in project management related to 911 response initiatives, facilitating community engagement through meetings and presentations, and collaborating with city departments, partner agencies, and community organizations. This position requires the ability to both guide strategic direction and step in to directly support teams when needed.