Clinical Manager

UnitedHealth Group • Dallas, TX

234d • $89,800 - $136,962 • Onsite

About The Position

The Clinical Manager provides leadership, direction and administration of clinical operations for the CareCoach Connect operations to ensure accomplishment of program and organizational objectives. Directs, supervises and coordinates the overall operation of the program and staff. Sets priorities for the team to forecast and plan activities to ensure appropriate care is provided to the patients. Identifies and resolves operational problems using defined processes, expertise, and judgment. Provides strategic oversight to program operations in collaboration with the Associate Medical Director. Develops and executes collaborative strategies for program growth within the market.

Requirements

• 2+ years of healthcare administration/operations experience required, including one year of supervisory experience
• Knowledge of health care administration, clinic philosophy and policies and operating procedures
• Knowledge of human resource management practices including supervision and staff development
• Knowledge of governmental regulations and reimbursement standards
• Proficiency in Microsoft Word, Excel and PowerPoint applications
• Proven skill in exercising initiative, judgment, problem solving, decision making
• Proven skill in developing and maintaining effective relationship with staff, Senior Management, patients, vendors, and payers, public
• Proven skill in organizing work to achieve clinic goals and objectives
• Proven ability to analyze and interpret complex data
• Proven ability to research and prepare comprehensive reports
• Proven ability to monitor compliance standards

Nice To Haves

• Current unrestricted Vocational Nurse license for applicable state of employment
• Professional healthcare license or certification
• Supervisory experience within a clinic setting

Responsibilities

• Partner with the Associate Medical Director as your dyad partner and take accountability for all of the operational tasks
• Make sure that our hospitalized patients are getting their transition visit within a timely manner
• Lead and support operationally the Interdisciplinary Team and Market Ground Ops Meetings
• Resource manager for everyone in your Pod to include but not limited to: onboarding, training, eCW, schedules, etc.
• Accountable for the pod performance that includes productivity, full schedules, and quality metrics
• Attending weekly Pod IDT and daily Pod meetings, for assigned Pods
• Directs, supervises, coordinates specific functions and activities including systems, policies and procedures, human resources, support services, etc. required
• Assists in the development and marketing of new services and referral sources
• Ensures that trainings and certifications are up to date and complete for employees
• Facilitates the employment, development and management of employees
• Promotes the provision of cost-effective, high-quality health care services to patients through the monitoring of clinical performance
• Cooperates with medical and administrative staff to ensure compliance with standards and regulations
• Ensures supplies are appropriately stocked for employees at the corporate location and the individual field staff
• Ensures region is well promoted and properly represented through marketing and community relations
• Provides continual process improvement including all clinic processes and/or services
• Communicates with Director/VP to discuss barriers, accomplishments, and issues encountered
• Participates in clinic communication and public relations programs
• Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration
• Responsible for maintaining weekly checks with their direct staff and monthly formal one on ones
• Performs other related duties which may be inclusive, but not listed in position job description
• Completing equipment inspections to ensure maintenance is complete and all equipment are in working order

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities