CLINICAL MANAGER

Apex Dermatology and Skin Surgery Center LLC•Ashtabula, OH

15h•Onsite

About The Position

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced and motivated Clinical Manager for our Ashtabula office. The Clinical Manager serves as a vital leader within the dermatology practice, overseeing the day-to-day operations to ensure efficiency, regulatory compliance, and exceptional patient care. This role directs all administrative and clinical functions, upholds policies and procedures, and leads staff to foster a collaborative and high-performing environment. The Clinical Manager is responsible for ensuring timely, compassionate, and high-quality service for patients, providers, clients, and team members, while maintaining full compliance with healthcare regulations and optimizing overall practice performance.

Requirements

2+ years of clinical experience required; at least 1 year in dermatology preferred. Prior medical office management or healthcare leadership experience strongly preferred.
Demonstrated ability to lead, coach, and motivate teams in a fast-paced, patient-facing environment.
Strong verbal and written communication skills, with the ability to provide clear direction and manage diverse patient interactions professionally and empathetically.
Proven problem-solving skills with the ability to make sound decisions quickly and effectively.
Working knowledge of the healthcare revenue cycle, insurance terminology, and regulatory requirements.
Proficiency with EHR systems, Microsoft Office (including Excel), and reporting platforms.
Ability to analyze data, identify trends, and drive operational improvements.
Strong organizational skills with the ability to manage multiple priorities while maintaining a patient-centered approach.
High school diploma or equivalent required; Bachelor’s degree in Healthcare Administration, Business Management, or related field, or clinical certification (e.g., LPN, CMA) preferred.

Responsibilities

Serve as the primary clinical liaison between Providers, clinical staff, and the Regional Manager.
Lead all aspects of staff management, including hiring, training, scheduling, payroll approval, performance evaluations, coaching, and employee relations.
Oversee onboarding and ongoing training for Medical Assistants (MAs) and Medical Receptionists (MRs), ensuring competency, documentation completion, and regular progress follow-ups.
Supervise daily clinical and front-office workflows to ensure efficient operations, exceptional patient satisfaction, and optimal patient flow.
Maintain regulatory compliance (OSHA, HIPAA, MIPS), conduct chart audits, monitor compliance logs, and ensure timely completion of all clinical documentation.
Manage provider schedules, support smart scheduling optimization, and collaborate with call center leadership on triage processes and scheduling guidelines.
Monitor key performance metrics, analyze data trends, and report insights to leadership.
Oversee medical supply inventory and ordering to maintain operational readiness.
Foster a positive, productive work environment and lead daily team huddles to align clinical and administrative teams.
Provide hands-on operational support as needed and oversee office operations in the absence of the Regional Manager.
Partner cross-functionally to streamline workflows, support coordinated patient care, and assist with marketing and outreach initiatives.
Perform additional duties as assigned; occasional travel may be required.