Clinical Manager

Key Essentials to Behavior Management, Corp•San Bernardino, CA

5d•Hybrid

About The Position

The Clinical Manager at Key Essentials to Behavior Management is responsible for leading and overseeing all clinic activities for Applied Behavior Analysis (ABA) clients, as well as managing the day-to-day operations of the California clinic. This hybrid position entails fulfilling clinic management responsibilities for 40% of the time and acting as a Supervisor 60% of the time. The Clinical Manager will ensure the smooth running of the clinic, provide supervision and support to Key Essential staff, coordinate essential client care services, and maintain a high standard of care for clients with disabilities. Additional coordination responsibilities may be phased in as the role develops and BCBA certification is completed.

Requirements

Must be in the process of obtaining certification from the Behavior Analyst Certification Board (BACB).
Master's degree in behavior analysis, psychology, special education, or a related field preferred.
Minimum of 2 years of experience working in the field of behavior analysis.
Strong knowledge of Applied Behavior Analysis principles, behavior management techniques, and data collection methods.
Experience in conducting functional behavior assessments and creating behavior support plans.
Exceptional leadership and managerial skills to effectively supervise and support staff.
Excellent communication and interpersonal skills to build positive relationships with clients, families, and other professionals.
Ability to analyze data and make data-driven decisions to modify treatment plans.
Familiarity with relevant laws, regulations, and ethical guidelines governing behavior analysis services.
Proficiency in using electronic data collection systems, scheduling software, and EHR systems.
Strong organizational skills and attention to detail.
Valid driver's license and ability to travel to different locations as necessary.

Responsibilities

Clinic Management (40%):
Operational & Facility Oversight
Maintain full ownership of the clinic as a physical environment, ensuring all therapy rooms, common areas, restrooms, staff spaces, and outdoor areas (if applicable) are consistently clean, organized, professional, and client-ready.
Conduct routine walkthroughs of the clinic to monitor cleanliness, organization, safety, and overall presentation, addressing issues promptly.
Oversee clinic cleanliness and sanitation standards, including daily cleaning routines, toy and material sanitization, infection control practices, and adherence to health, safety, and licensing requirements.
Serve as the primary point of contact for facility-related needs, including maintenance requests, repairs, safety concerns, and coordination with vendors, contractors, and landlords.
Ensure compliance with all facility safety standards, including emergency preparedness, first aid supplies, incident reporting procedures, hazard prevention, and environmental risk mitigation.
Lead and document regular safety inspections, emergency drills, and facility audits as required.
Strategic Operations & Policy Management:
Develop, implement, and regularly update policies and procedures that ensure efficient clinic operations, clinical excellence, and full compliance with regulatory requirements, insurance standards, and ethical guidelines.
Collaborate with the Lead BCBA/Clinical Supervisors to conduct regular environmental assessments of the clinic facility, ensuring spaces are optimally designed for various therapeutic needs, sensory considerations, and safety requirements.
Coordinate strategic planning meetings with the Lead BCBA/Assistant Clinical Director to align clinic activities with clinical goals, identify treatment priorities, and implement program improvements based on outcome data.
Client Care Coordination:
Coordinate the onboarding process for new clients, including collecting necessary intake information and required documentation.
Coordinate and facilitate client assessments and develop client profiles to support individualized treatment plans.
Act as a primary point of contact for clients and their families to address inquiries, concerns, or requests for support.
Maintain open and clear communication with clients to ensure their needs and expectations are met throughout the service delivery process.
Provide ongoing support and guidance to clients and their families as they navigate the ABA services.
Facilitate smooth transitions into services and provide ongoing family support.
Scheduling Coordination:
Coordinate and manage schedules for therapists and clients across various settings including clinic, home, schools, and Telehealth.
Utilize scheduling software/systems to maintain accurate and up-to-date calendars.
Assign therapists to clients based on availability, skillset, and geographic location.
Ensure appropriate therapist-to-client ratios are maintained for optimal service delivery.
Regularly update schedules to reflect changes in therapist availability, client needs, or cancellations.
Track and report any scheduling conflicts or issues to the appropriate supervisor.
Communicate client requirements and treatment plans to the appropriate staff members.
Financial Management & Documentation:
Manage the budget for clinic operations and ensure financial targets are met by tracking clinical productivity metrics and billable hours to optimize revenue generation.
Conduct regular financial analyses to identify opportunities for improved resource allocation.
Oversee the clinic's clinical documentation system, ensuring thorough, accurate, and timely documentation that meets all ethical, legal, and insurance requirements.
Maintain accurate administrative data, including scheduling details, client demographics, and documentation.
Enter and update client information in the electronic health record (EHR) system.
Update and maintain accurate client records in compliance with all HIPAA and privacy regulations.
Ensure all clinic activities comply with relevant health, safety, and sanitation standards.
Quality Improvement & Compliance:
Lead continuous quality improvement initiatives by researching evidence-based ABA practices, conducting literature reviews, and implementing clinic-wide training on best practices and intervention techniques.
Establish and maintain crisis intervention protocols specific to the clinic environment, ensuring all staff are trained in proper de-escalation and emergency response procedures.
Implement a structured supervision model that ensures clinical integrity across all treatment programs while supporting the professional development of clinical staff.
Conduct regular clinical audits to evaluate treatment fidelity, client progress, and staff performance, using data to guide program modifications and training initiatives.
Ensure compliance with company policies, industry regulations, and ethical guidelines.
Supervision (60%):
Direct Clinical Services:
Conduct functional behavior assessments and contribute to the development of individualized treatment plans.
Ensure effective implementation of ABA programs according to the treatment plans.
Provide direct behavior analysis services to clients, including skill acquisition and behavior reduction.
Deliver interventions and behavior plans in alignment with best practices and ethical standards.
Observe, record, and analyze data on client behaviors, ensuring accurate data collection.
Collaborate with the BCBA in monitoring and evaluating client progress.
Staff Supervision & Support:
Provide guidance and support to behavior interventionists on implementing treatment plans and behavior management techniques.
Assist in the development, review, and revision of behavior intervention plans.
Collaborate with the supervisor and BCBA in preparing progress reports and treatment summaries.
Act as a liaison between the behavior interventionists and the BCBA, conveying any challenges or concerns.
Assist in training and onboarding new behavior interventionists.
Work closely with clinical teams to ensure that treatment plans and schedules align with client needs and goals.
Foster positive and collaborative relationships with all team members to ensure cohesive and efficient operations.
Professional Development & Continuous Improvement:
Identify areas for improvement in the coordination and delivery of ABA services and collaborate with the team to implement enhancements.
Proactively seek out opportunities for professional development and training to enhance skills and knowledge in the role.
Stay up to date with industry regulations and best practices to ensure compliance and quality service delivery.
Report any potential compliance issues or concerns to the appropriate supervisor for resolution.