Clinical Liaison - Kansas/Nebraska
About The Position
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.
Requirements
- RN degree is required
- 5 plus years Transplant experience preferred
- 25 - 30% Field Travel within assigned geography
- Ability to thrive both independently and in a team environment
- Proficiency in reporting and data analytic tools like Excel, Salesforce.com
- Strong verbal and written communication skills
- Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
- Proven experience in managing customer expectations and product development updates
Nice To Haves
- Certified Clinical Transplant Coordinator (CCTC) preferred
Responsibilities
- Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
- Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
- Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
- Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
- Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
- Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
- Coordinate timely processing for samples and customer inquiries
- Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
- Field travel within assigned geography to key accounts for business reviews and product updates
- Other duties as assigned
Benefits
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
