Clinical Liaison

BioMatrix Specialty Infusion Pharmacy

21h•Remote

About The Position

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. The Clinical Liaison assists the Corporate Director of Transplant in implementing and maintaining the patient management program, the quality management, quality assurance and quality control program and quality improvement activities; the regulatory compliance program by ensuring compliance with ACHC and URAC standards, federal and state laws and regulations (including HIPAA). Risk management, safety, security, infection control, other responsibilities include the completion and a care plans and patient assessment or re-assessment, audit of patient management program records; staff training and in-service; and collaborating with home health agencies. This position is remote, with some travel when needed.

Requirements

Bachelor’s Degree in Nursing
Valid RN license in good standing- preferrable compact RN license.
3 + years related work experience in Transplant patient care
Proficient level computer and internet skills (e.g. Microsoft Office, etc).
Willing to travel for business purposes (when necessary to attend meetings, conferences, seminars, etc.)
Able to function independently under remote supervision
Excellent written and verbal skills
Attention to detail and high level of accuracy in work
Excellent patient engagement and clinical assessment skills
Demonstrates sound judgement consistent with evidence based medicine
Demonstrates critical thinking and excellent problem solving

Nice To Haves

Master’s Degree in Nursing preferred, but not required.
Solid Organ/Transplant experience and management of patients background preferred, but not required.
Knowledge of all Transplant software (UNOS, SRTR) preferred.
Knowledge of pharmacy software a plus.

Responsibilities

Assists Corporate DON and field RNs in maintaining a timely patient management program (PMP); obtains patient demographic and clinical information; pertinent to patient safety and care.
Assists intake and pharmacy staff in searching and coordinating with home health nursing agencies in the care of patients (if applicable). Also provides training for nurses contracted by home health nursing agencies in Transplant Specific therapies and protocols.
Provide clinical review of new transplant referrals to ensure completeness, accuracy and appropriate diagnosis.
Maintain and report active patient lists for high-volume centers and facilitate recurring virtual meetings to address issues, improve coordination, and enhance patient care
Assists in data collection and monitoring of all clinical trials and protocols as assigned by Director of Transplant.
Assists pharmacists with BioMatrix regulatory compliance program including the implementation of tracking systems and audits to ensure compliance with federal, state and pharmacy regulatory standards including HIPAA, and health and safety codes (i.e. risk management, medication - use safety, fire safety and infection control).
Maintains a working knowledge and is up-to-date on federal, state and pharmacy laws and regulations as applied to operations.
Provides HIPAA compliance and Medicare’s Fraud, Waste, and Abuse training to employees, annually and ongoing as needed.
Maintains patient confidentiality in remote work environment as per HIPAA Privacy Rule standards.
Maintain and review a list of active patients with current issues that requires attention, and partner with various internal teams to solution and resolve.
Coordinate with field team to resolve any issues, pressing concerns, MD communication coordination support needs, and office visit schedule in order to provide status updates for both pending and active patients (post start of care/first infusion follow up).
Support all PA submission activities including case evaluation for completeness of diagnosis, appropriate DX, conformance to payor medical policy prior to PA submission, creation of LMN, support Peer to Peer when necessary. Work with Operations to establish a clinical review for each new referral.
Function as main POC (in collaboration with Transplant Services Program Manager) for referred patients, MD/MDO for order verification, clinical questions, general question regarding care process.
Partner with field nursing team on care of active patients including next infusion schedule/scheduling, and MD visit schedule.
Participation in membership in professional societies and organizations.
Ability to prioritize and handle multiple tasks and projects concurrently.
Careful attention to detail.
Performs related duties as requested.
Participates in quality assurance activities and audits as directed.