Clinical Liaison

ottobock•Austin, TX

About The Position

At Ottobock.care, we combine world-class innovation with compassionate, personalized care. As part of a global leader in prosthetics and orthotics, our local clinic is proud to serve the greater Austin metropolitan area with tailored mobility solutions that help our patients move freely and live fully. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care. Ottobock.care is a prosthetic and orthotic clinical services provider with 80+ locations across 14 states. We are dedicated to our vision of prosthetic and orthotic excellence and an outstanding patient experience. With our dedication to quality and compassion, Ottobock.care empowers individuals to regain their independence and mobility. We have an exciting opportunity for a Clinical Liaison in the Austin, TX area. The Clinical Liaison is a Market Development role to help drive sales and marketing efforts for a specific region. This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for our patient care facilities. The role includes working closely with patients and their families to educate and inform them of the process of care needed. (local travel within Austin will be required - must have valid driver's license)

Requirements

Thorough understanding of MS Office and databases.
Outstanding communication and interpersonal skills.
Must have valid Driver's License.
Proven ability of critical thinking and problem-solving.
Excellent organizational and time management skills, prioritizing and managing multiple tasks to completion.
Familiarity with different sales techniques and pipeline management.
Ability to maintain confidentiality of information regarding company financial and other information.
Self-motivated and able to work without continual supervision.
Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education.
Experience with medical sales or medical case management.
Proven track record of successfully managing customer relationships.

Nice To Haves

Understanding of medical terminology preferred.
Knowledge of Medicare, Medicaid preferred.

Responsibilities

Responsible for assisting in the growth of the location’s market.
Develop, solidify, and augment relationships with healthcare facilities.
Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
Schedule and host in-services and facility tours.
Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.
Carries out and assists with administrative market development duties created by the management team.
Collaborate with the marketing team to create content for the market.
Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
Coordinate the follow up of new referrals and leads.
Facilitate application of a protective device upon request by physician as well as educate the patient and providers on its use and care.
Assist Intake Coordinators, as necessary.
Strictly adhere to all HIPPA standards regarding patient information.
Regular time spent traveling in car to visit healthcare facilities.
Perform other duties and special projects as assigned.