Clinical Liaison Assistant (Medical Assistant)

LifeWorks Wellness Center•Clearwater, FL

2d•Onsite

About The Position

Overview: We are seeking a detail oriented and patient focused Medical Assistant to join our team as a Clinical Liaison Assistant to serve as the primary point of contact between patients and the clinical team. This role ensures patients receive timely follow up, clear communication, and coordinated care under the guidance of the Clinical Liaison, Clinical Liaison Lead, and physician oversight. The Clinical Liaison Assistant supports continuity of care by facilitating communication, reinforcing provider instructions, and maintaining accurate documentation. This role does not diagnose, prescribe, or independently modify treatment plans. All clinical decisions originate from licensed healthcare providers. Who we are: LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally.

Requirements

Certified Medical Assistant (CMA) preferred; however an MA that has completed Medical Assisting schooling without a certification would meet the qualifications required.
Strong communication, organization, and problem-solving skills.
Experience in patient advocacy, care coordination, or clinical support roles.
Knowledge of Privacy, clinical documentation standards, and workflow protocols.
Ability to work collaboratively with multidisciplinary teams under the direction of the Clinical Lead and physicians.
Must be highly organized and systematic in their day-to-day activities.
Superior communication and customer service skills.
Skilled in the use of EMR.
45+ WPM
Must speak English.
Must have strong verbal and written communication skills, the ability to respond effectively to sensitive inquiries, and maintain confidentiality at all times.

Nice To Haves

A familiarity with alternative medicine is a plus.

Responsibilities

Communicate with patients regarding treatment plans, appointment scheduling, and follow-up care.
Obtain authorizations and approvals for prescription refills as directed by licensed providers.
Order services (labs, x-ray, etc.) based on practitioner’s instructions.
Manages specialty referrals to ensure results are received back in a timely manner.
Works in close coordination with the Nutritional Consultants to ensure patient questions are answered regarding supplements and diet.
Serve as a liaison between patients and physicians, conveying patient concerns, updates, or changes in condition.
Document physician instructions, patient interactions, and care plan updates accurately in the electronic medical record.
Monitor patient adherence to care protocols and report any deviations to the Clinical Liaison Lead or medical team.
Assist with patient education and support, ensuring clear understanding of prescribed protocols and procedures.
Coordinate with nursing and administrative staff to ensure smooth Clinic operations and high-quality patient experiences.
Maintain compliance with all clinic policies, HIPAA regulations, and scope-of-practice guidelines.
Instruct patients and the family about best practices for home care.
Support practitioners and the Clinical Liaisons in managing patient emergencies to resolution.
Maintaining a level-head throughout any emergency situations and communicating to patients with empathy.
Maintains safe, secure, and healthy work environment by following protocols and policies.
Complying with all legal and health regulations.
Serves and protects the doctor’s practice by adhering to professional standards, policies, protocols, and federal, state, and local requirements.