Clinical Leader | Full Time | Intermediate Care Units (PCU/4E)

Concord Hospital, Inc•Concord, NH

40d

About The Position

Under the general direction of the Nurse Manager, the Clinical Leader is responsible for the day to day oversight of clinical operations and clinical staff, ensuring quality patient care, access and department goals are met and sustained. The clinical leader is responsible for ensuring education/training and development plans for staff to optimize clinical outcomes and engagement. This position supervises an average of 30 staff members. Reporting directly to the Nurse Manager, and in collaboration with the Administrative Director and Medical leadership, the Clinical Leader is responsible for operational productivity, flow and access, fiscal and human resource management and development and engagement of workforce. Specifically, the Clinical Leader will effectively supervise staffs; elevate issues to the Manager to ensure resolution; facilitate high levels of patient and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; assist with budget and payroll; maintain clinical competency with direct patient care worked/productive time to support clinical services.

Requirements

Four years of formal training or education beyond the high school level (e.g., Bachelor's Degree).
Licensure: Active Registered Nurse through the New Hampshire Board of Nursing
Certification: Basic Life Support (BLS), other certifications as indicated for specialty.
Minimum of five years as a Registered Nurse and minimum of one year in a leadership/supervisory role. Demonstrated ability to utilize nursing process in clinical/management.

Responsibilities

Supervises clinical staff, including nurses, LNA/technicians, HUCS. Recruits, retains and manages performance.
Supervises the daily activities of the department and provides on-site leadership. Ensures proper scheduling and coverage.
Creates, implements and maintains financial performance efficiency and productivity targets.
Develops and implements clinical protocols and work flows and monitors compliance with regulations required by DNV, OSHA, CLIA and other regulatory bodies.
Responsible for ensuring competency, educational/training, growth and development of staff.
Manages general onboarding and orientation activities and ensures communications are documented.
Conducts annual performance evaluation of staff in collaboration with Manager.
Responsible for customer relations and service recovery.
Maintains an account of staff attendance and reliability. Processes payroll in accordance with best practices.
Establishes positive working relationships with providers and other leadership teams. Demonstrates a high level of professionalism toward patients, providers, staff, peers and administrators reflective of Concord Hospital Service Behaviors. Accountable for effective and timely communication.
Takes responsibility for individual performance goals.
Other clinical and managerial duties as defined in collaboration with manager and director.

Benefits

Competitive and comprehensive employee benefits and growth opportunities await you when you join our team.
Health insurance and dental benefit
Available to full-time (30+ hours) and part-time employees (20-29 hours)
Wellness programs
Life/LTD insurance
403B retirement savings account with employer contribution
Tuition reimbursement
On-site childcare
Complimentary on-site employee fitness center
Paid time off
Career development
Employee Activities Committee
Military Program (offering a supportive environment for those serving or who served in the armed services)
Streamlined military leave process
Enhanced military leave policy
Enrichments to benefits and paid-time-off
Organizational resources committed to employees and their families
Education for employees and managers
Recognition of service